Arriving E-mails are filled with links instead of graphics

  • Thread starter Thread starter tlm49
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tlm49

Some of my E-mail arrives as a collection of links or blue underlined
"something"; however, others from the same sender will arrive graphics and
all. Is there a setting somewhere that got changed? this is happening more
and more often.
 
This usually indicates that the message has been marked as junk.

However, since you decided your version of Outlook is not important, no one
can tell you if this is the case or not.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, tlm49 asked:

| Some of my E-mail arrives as a collection of links or blue underlined
| "something"; however, others from the same sender will arrive
| graphics and all. Is there a setting somewhere that got changed?
| this is happening more and more often.
 
Milly Staples said:
This usually indicates that the message has been marked as junk.

However, since you decided your version of Outlook is not important, no one
can tell you if this is the case or not.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, tlm49 asked:

| Some of my E-mail arrives as a collection of links or blue underlined
| "something"; however, others from the same sender will arrive
| graphics and all. Is there a setting somewhere that got changed?
| this is happening more and more often.
 
Well ...sorry for being such an idiot..but I've never posted a message
before, so... Outlook version is 2007 and I'm pretty sure all updates have
been installed.

You're right, it does look just like the messages sent to my Junk Mail
folder, but it is in my In Box. Also, messages from the same sender (e.g.
Marketwatch or Microsoft) will come in OK one time then the next one will
contain all the "http" stuff.
Just in case it matters: HP m8530f, 5GB RAM, AMD Phenom X4 9550 Quad-Core.

Thanks for trying.
 
I had the same thing happen to me last year, everything had been
working fine and then suddenly one day some newsletter type emails
came in plain text when they used to be full of graphics. After
spending hours (probably 40 or more) with my one and only free 90 day
help session allowed with MS over the phone, one of the many techs
finally fixed it. Problem is I can't remember exactly what he did as
he had control of the computer and did it with me watching. It either
had something to do with disabling an addin or unchecking the SPA
(secure password administration) box in the email account itself. I
managed to have them work on 3 problems since I only had the one time
help option and after spending that much time with many different
people on the phone all the "tries" have merged together in my head!

Try unchecking the SPA box and see if that helps. If not you can
always set it back.

Cindy
 
Thanks Cindy62707, but the SPA is already unchecked in the E-mail setup.
Tried checking then un-checking. No luck. Thanks for trying!
 
Thanks Cindy62707, but the SPA is already unchecked in the E-mail setup.  
Tried checking then un-checking.  No luck.  Thanks for trying!



Cindy62707 said:
I had the same thing happen to me last year, everything had been
working fine and then suddenly one day some newsletter type emails
came in plain text when they used to be full of graphics.  After
spending hours (probably 40 or more) with my one and only free 90 day
help session allowed with MS over the phone, one of the many techs
finally fixed it.  Problem is I can't remember exactly what he did as
he had control of the computer and did it with me watching.  It either
had something to do with disabling an addin or unchecking the SPA
(secure password administration) box in the email account itself.  I
managed to have them work on 3 problems since I only had the one time
help option and after spending that much time with many different
people on the phone all the "tries" have merged together in my head!
Try unchecking the SPA box and see if that helps.  If not you can
always set it back.

Well ...sorry for being such an idiot..but I've never posted a message
before, so...  Outlook version is 2007 and I'm pretty sure all updates have
been installed.  
You're right, it does look just like the messages sent to my Junk Mail
folder, but it is in my In Box.  Also, messages from the same sender (e..g.
Marketwatch or Microsoft) will come in OK one time then the next one will
contain all the "http" stuff.
Just in case it matters: HP m8530f, 5GB RAM,  AMD Phenom X4 9550 Quad-Core.
Thanks for trying.
:
This usually indicates that the message has been marked as junk.
However, since you decided your version of Outlook is not important, no one
can tell you if this is the case or not.
--
Milly Staples [MVP - Outlook]
Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question:http://support.microsoft.com/KB/555375
After furious head scratching, tlm49 asked:
| Some of my E-mail arrives as a collection of links or blue underlined
| "something"; however, others from the same sender will arrive
| graphics and all.  Is there a setting somewhere that got changed?
| this is happening more and more often.- Hide quoted text -
- Show quoted text -- Hide quoted text -

- Show quoted text -

Shoot...well there is a specific fix...it will just take the right
knowledgeable person to know what it was. (I went through several MS
techs before I found the one who did know what to do...all the others
were totally clueless too!)

I hope someone else replies with the fix then so I can take note of it
and save it for future reference. I have seen this problem asked in
other places too but short of marking the sender as a safe sender it
takes a less obvious fix.

Cindy
 
My computer had started doing this again since I last posted. I have
tried 7 times to get Microsoft to send me a transcript of the "fix"
from back in December but the folks in India can't seem to understand
a simple English request. So I started off on a Google search for the
last 2 hours.

The fix "may" have to do with AVG free. I won't be able to test it
for sure until some of those senders send out their newsletters again
but they come out every week so I won't have to wait long.

If you are running AVG try unchecking the Certify Email box in the
Email scanning options. This will still let AVG scan incoming emails
but not add the certification to it. According to the AVG web site
this should fix the problem.

They also say it is caused because Microsoft doesn't follow the WWW
HTML conventions.... If corrected, the cert wouldn't have this affect
on the emails being read. They urge people to contact Microsoft and
tell them. Although they do say they are not sure that saying
something to them will help but it can't hurt. The whole industry
( webmasters etc ) have been complaining about them not following
standards for a very long time already.


I will post back when I have been able to test some new emails from my
senders. Please let me know if this fixes yours too.

Cindy
 
The fix "may" have to do with AVG free. I won't be able to test it
for sure until some of those senders send out their newsletters again
but they come out every week so I won't have to wait long.

If you are running AVG try unchecking the Certify Email box in the
Email scanning options. This will still let AVG scan incoming emails
but not add the certification to it. According to the AVG web site
this should fix the problem.

It's completely unnecessary to scan mail with an AV program. You should
completely uninstall AVG and reinstall it without the mail scanning feature.
They also say it is caused because Microsoft doesn't follow the WWW
HTML conventions.... If corrected, the cert wouldn't have this affect
on the emails being read. They urge people to contact Microsoft and
tell them. Although they do say they are not sure that saying
something to them will help but it can't hurt. The whole industry
( webmasters etc ) have been complaining about them not following
standards for a very long time already.

I think it's fairly hard to prove this. As far as I can tell,
standard-conforming HTML does get rendered properly. There are areas of the
standard (and which standard are "they" talking about?) where one can
disagree on rendering.
 
It's completely unnecessary to scan mail with an AV program.  You should
completely uninstall AVG and reinstall it without the mail scanning feature.



Why would it be unnecessary to scan incoming email for viruses?


I think it's fairly hard to prove this.  As far as I can tell,
standard-conforming HTML does get rendered properly.  There are areas of the
standard (and which standard are "they" talking about?) where one can
disagree on rendering.

The last part is beyond me, as I don't understand it ,but was just
reporting what the people at AVG was saying. They (AVG) could discuss
it better with MIcrosoft than I could.

Cindy
 
Why would it be unnecessary to scan incoming email for viruses?

The biggest reason is because you have a brain that tells you you should
never open an attachment in mail. The next reason is that in order to
activate a virus, you must execute something. In order to execute something
that something must be written to the hard drive. When you write something
to the hard drive, your antivirus program will scan it then.
 
The biggest reason is because you have a brain that tells you you should
never open an attachment in mail.  The next reason is that in order to
activate a virus, you must execute something.  In order to execute something
that something must be written to the hard drive.  When you write something
to the hard drive, your antivirus program will scan it then.

Well my brain is pretty suspicious most of the time so I would be
protected when it is working good, but just in case I am asleep at the
keys just one time (like at 2 a.m. when I am trying to catch up from
being gone all day!) I thought it would be a good back up plan! And
I'd much rather catch it up front than catch it once it's made it to
the hard drive. So far I've been pretty lucky and never had an
infected email but I understand that is probably just luck on my
part. I've read horror stories from some not so lucky. And since I
do get (and need) attachments from several people in my business, it
is just a backup plan to help out if needed. ;>)

Cindy
 
So far I've been pretty lucky and never had an
infected email but I understand that is probably just luck on my
part.

Well, do what you like, but scanning mail almost always leads to problems
eventually.
 
My computer had started doing this again since I last posted.  I have
tried 7 times to get Microsoft to send me a transcript of the "fix"
from back in December but the folks in India can't seem to understand
a simple English request.  So I started off on a Google search for the
last 2 hours.

The fix "may" have to do with AVG free.  I won't be able to test it
for sure until some of those senders send out their newsletters again
but they come out every week so I won't have to wait long.

If you are running AVG try unchecking the Certify Email box in the
Email scanning options.  This will still let AVG scan incoming emails
but not add the certification to it.  According to the AVG web site
this should fix the problem.


The "fix" I found, and was able to verify today, (The newsgroup email
address with the problem came today and all is back to normal.) was to
uncheck "Certify Email" in AVG. A very easy fix once I knew what to
look for. The other computer also runs AVG and still has "Certify
Email" checked but it didn't affect the emails on that computer (was
running XP and Outlook 2000)

Cindy
 
The other computer also runs AVG and still has "Certify
Email" checked but it didn't affect the emails on that computer (was
running XP and Outlook 2000)

Not yet, at any rate. Just eliminate the mail scanning altogether and
you'll never have the problem again.
 
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