Sorry to hear that Don but go right ahead and reinstall then add SP2. I
think MS recommends (and I certainly would) that you keep the machine off
the internet until SP2 is in place, then grab all the security updates.
Personally I hate Symantec but to be fair could this "Litany of Problems" be
related to problems already present on the machine and did you follow Norton
instructions to the letter re uninstalling / upgrading or whatever?
Norton's installs have always seemed to be a bit deadly to me, for example
sticking halfway and then refusing to continue "Because it's already there"
yet refusing to uninstall and clean up "Because it's not installed".
My advice for a firewall would be buy a cheap router and use the XP one too
if you like, AVG free AntiVirus, don't scan email with it it adds nothing,
and auto update.
Don't waste money on pop-up blockers - investigate what IE now offers or
give Firefox a try, and don't spend silly money on spam filters that do no
better than the free ones. What you need depends on your level of spam, if
you don't get much OE rules will work anyway. Since I've avoided invasive
stuff like McAfee and Norton things have worked well... Of course I haven't
tried everything, just stopped at what worked well !
Charlie