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  • Thread starter Thread starter Ernie Kemp
  • Start date Start date
E

Ernie Kemp

I can bring the system up and logon but the wallpaper is
the only thing that gets displayed. No matter what I do no
icons appear nor the Start button.
HELP!!!
 
Hi Ernie,

Here is some information to get you started. I would consider these
techniques in the order presented. You may have tried most of this already.
In-place upgrade should be one of the last things to try but it may come
down to that.

308041 Resources for Troubleshooting Startup Problems in Windows XP
http://support.microsoft.com/?id=308041

307852 HOW TO: Start Your Computer by Using the Last Known Good
Configuration
http://support.microsoft.com/?id=307852

315222 A Description of the Safe Mode Boot Options in Windows XP
http://support.microsoft.com/?id=31522

316434 HOW TO: Perform Advanced Clean-Boot Troubleshooting in Windows XP
http://support.microsoft.com/?id=316434

304449 HOW TO: Start the System Restore Tool from a Command Prompt in
Windows XP
http://support.microsoft.com/?id=304449

315341 How to Perform an In-Place Upgrade (Reinstallation) of Windows XP
http://support.microsoft.com/?id=315341

=========

This posting is provided "AS IS" with no warranties, and confers no rights.

Top 10 Windows XP Security Questions Answered:
http://www.microsoft.com/technet/newsgroups/default.asp?url=/technet/newsgro
ups/nodepages/sectop10.asp

=========
Paul Hayes, MCSE
Microsoft Corporation
(e-mail address removed)
 
This should help

Step 1
=======
1. Log on as the administrator account.
2. Press ctrl-alt-del, and select task manager.
3. Select process tab, in the process list, highlight sysu.exe and click End
Process. The rest of the programs shall be loaded.

Step 2
=======
Click Start, Click Control Panel, select "Switch to Classic View" and double
click "Add or Remove Programs", look for "Internet Optimizer", and click
Remove. (You can also directly remove the files under the folder C:\Program
Files\ddm\)

Step 3
=======
1. Click Start, Click Run, type "regedit" (without quotation mark), and
press enter.
2. In the left pane, locate the following key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
In the right pane delete the value named: "sysu.exe"

If the problem persists after performing step1 through step 3, please
perform the following steps to further troubleshoot the issue:

Please start the computer in the Safe Mode:
1. Restart the computer.
2. Keep press F8 key until the Windows Startup menu appears.
3. Choose the Safe Mode, and press Enter.
4. Use Administrator to log on the computer.

Please perform a clean boot in safe mode:
1. Click Start, and then click Run.
2. In the Open text box, type MSCONFIG then click OK.
3. On the System Configuration Utility window, click the Startup tab and
click the "Disable All" button to remove the checkmarks from each line in
the list.
4. Then, click the Services tab, add a checkmark to the "Hide All Microsoft
Services" item then click "Disable All".
Note: This disables all third party service items.
5. Click the OK button and restart your computer when you are prompted.
6. Then log on as Administrator in normal mode to test if the problem
exists.

Al
 
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