adminitrator

  • Thread starter Thread starter Billie
  • Start date Start date
B

Billie

When I try to remove a program I recieve this...Error-you
must be administrator to perform this action. I am logged
on as the administrator. i tried creating a new account
with addministrator right but I still recieve same
message. can anyone help me?
 
Hi Billie,

There may be some additional settings for the specific application that are
not set for the correct permissions.

Does this happen with any application or just some/most?

Does the application in question log setup/install/uninstall progress in a
log that we can look at? For example, when you install an update via
Windows Update, it creates a log called KB12345.log in the Windows folder.
<the number will vary and correspond to the hotfix KB article number>. If
we could look at such a log for the app in question, it would provide clues
as to which permission we need to modify.

Have you attempted to uninstall the app using the default Administrator
account (user name = Administrator)?

Have you tried to uninstall the application in Safe Mode?

MORE INFORMATION:

281992 Original Administrator Account Does Not Appear During Friendly Logon
http://support.microsoft.com/?id=281992

315222 A Description of the Safe Mode Boot Options in Windows XP
http://support.microsoft.com/?id=315222

See the "workaround" section of the following KB Article:

307091 Certain Programs Do Not Work Correctly If You Log On Using a Limited
http://support.microsoft.com/?id=307091

285909 How to Troubleshoot Program Compatibility Issues in Windows XP
http://support.microsoft.com/?id=285909

=========

This posting is provided "AS IS" with no warranties, and confers no rights.

Windows XP Security Homepage:
http://www.microsoft.com/windowsxp/security/default.asp

Windows 2000 Security Homepage:
http://www.microsoft.com/windows2000/security/default.asp

Top 10 Windows Newsgroups Security Questions:
http://www.microsoft.com/technet/newsgroups/default.asp?url=/technet/newsgro
ups/nodepages/sectop10.asp

=========
Paul Hayes, MCSE
Product Support Services
Microsoft Corporation
(e-mail address removed)

--------------------
| From: "Billie" <[email protected]>
| Subject: adminitrator
| Date: Fri, 13 Feb 2004 21:37:44 -0800
|
| When I try to remove a program I recieve this...Error-you
| must be administrator to perform this action. I am logged
| on as the administrator. i tried creating a new account
| with addministrator right but I still recieve same
| message. can anyone help me?
|
 
thank you so much for you response pauly. I tried to
remove some other programs and it allowed me uninstall.
How do I get you a copy of the log requested(where/how?).
This site is incrdible with the service it provides and I
thank you for your time in helping me. I will follow up
on the links you have provided while I await your answer
about the log. Thanks Billie.
-----Original Message-----

Hi Billie,

There may be some additional settings for the specific application that are
not set for the correct permissions.

Does this happen with any application or just some/most?

Does the application in question log
Click to expand...
setup/install/uninstall progress in a
 
Hi Billie,

The application you are having difficulty may or may not create a setup
log. Each application is different.

Since you do not see the symptom with all applications, your problem with
this one application is not a Windows problem, but one specific to the
application in question. What could be causing this? The application
setup routine did not properly register itself during install, or was later
'broken" by some other process. Regarding where to look for the
application's setup log, that is anyone's guess.

Recommendation:

I recommend you reinstall the application in question. If the reinstall is
successful, it should properly register itself. Usually this allows you to
use Add/Remove in Control panel to then uninstall the application in
question.

Let me know how it goes.

=========

This posting is provided "AS IS" with no warranties, and confers no rights.

Windows XP Security Homepage:
http://www.microsoft.com/windowsxp/security/default.asp

Windows 2000 Security Homepage:
http://www.microsoft.com/windows2000/security/default.asp

Top 10 Windows Newsgroups Security Questions:
http://www.microsoft.com/technet/newsgroups/default.asp?url=/technet/newsgro
ups/nodepages/sectop10.asp

=========
Paul Hayes, MCSE
Product Support Services
Microsoft Corporation
(e-mail address removed)


--------------------
| From: "Billie" <[email protected]>
| Subject: RE: adminitrator
| Date: Mon, 16 Feb 2004 18:58:22 -0800
|
| thank you so much for you response pauly. I tried to
| remove some other programs and it allowed me uninstall.
| How do I get you a copy of the log requested(where/how?).
| This site is incrdible with the service it provides and I
| thank you for your time in helping me. I will follow up
| on the links you have provided while I await your answer
| about the log. Thanks Billie.
 
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