Hi Cynthia, I hope the below assists you in getting into your computer, I've
also included reference to spyware removal and virus checkers once you get into
your computer. If you get up and running again, you may be better off changing
all your passwords.
Good luck.
Kaylene
http://support.microsoft.com/?kbid=290260
EFS, Credentials, and Private Keys from Certificates Are Unavailable After a
Password Is Reset
Windows Home XP
1. As windows is loading up press F8 repeatedly until the Windows advanced
screen comes up.
2. Select safe mode (the version of windows you want to use click XP wait until
it loads the welcome screen.
3. Select Administrator and it will log you on as administrator without a
password (provided a password was not created in this hidden account during
setup).
4. Go to Start - Control Panel - User Accounts.
5. Select your name and click change the password.
Then you should be able to change the password, shut down the computer and
restart in normal mode and use the new password you just created.
****
If you have XP Pro on your computer:-
1. At the log in screen " ctrl-alt-delete " twice.
2. In the User Account, type Administrator
3. Leave the password blank and press enter.
(Most likely a password wasn't created in this hidden account during setup).
If you decide to set a password it is recommended that you create a Password
Reset Disk by clicking on "Prevent a Forgotten Password" link in the left pane.
The Wizard will guide you through.
http://support.microsoft.com/default.aspx?scid=kb;EN-US;321305
How to Log On to Windows XP If You Forget Your Password or Your Password Expires
http://www3.telus.net/dandemar/lostpass.htm
lists a few more options
The below links assist you in checking your system for parasites:-
http://aumha.org/a/noads.htm
http://inetexplorer.mvps.org/parasite.htm
Please note that some malware may kill the internet connection when it is
removed, the program on the link below will enable you to regain the internet
connection.
http://www.cexx.org/lspfix.htm
Unexplained computer behavior may be caused by third-party software
http://support.microsoft.com/default.aspx?scid=kb;en-us;827315
Spyware Programs links:-
www.lavasoftusa.com Ad-Aware
www.security.kolla.de Spybot
SpywareBlaster
http://www.javacoolsoftware.com/spywareblaster.html
CWShredder
http://www.spywareinfo.com/~merijn/downloads.html
Dealing with Unwanted Spyware, Parasites, Toolbars and Search Engines
http://mvps.org/winhelp2002/unwanted.htm
Home Page Setting Changes Unexpectedly, or You Cannot Change Your Home Page
Setting
http://support.microsoft.com/?kbid=320159
Downloadable McAfee AVERT Stinger:
Stinger:
http://vil.nai.com/vil/stinger/
stand-alone utility used to detect and remove specific viruses. It is not a
substitute for full anti-virus protection, but rather a tool to assist
administrators and users when dealing with an infected system. Stinger utilizes
next generation scan engine technology, including process scanning, digitally
signed DAT files, and scan performance optimizations.
Perhaps an online security/virus check
Symantec
http://security.norton.com/sscv6/default.asp?langid=ie&venid=sym
Trend Micro House Call:
http://housecall.trendmicro.com/
Panda ActiveScan;
http://www.pandasoftware.com/activescan/com/activescan_principal.htm
McAfee FreeScan:
http://us.mcafee.com/root/mfs/default.asp
Kaspersky Labs On-line Virus Checker:
http://www.kaspersky.com/remoteviruschk.html
BitDefender Online Scan:
http://www.bitdefender.com/scan/licence.php
Free virus program - AVG Anti Virus
http://www.grisoft.com/us/us_dwnl7.php