Administrator account disappeared- new user created suddenly

  • Thread starter Thread starter Jen Ohzourk
  • Start date Start date
J

Jen Ohzourk

I had an experience last night with my laptop when I
turned it on -- a new user called "Jennie" was
automatically logged on and all of the previous
privileges, etc. were gone. I was able to modify this
user name to have administrator privileges, but I can't
find the "Administrator" user again and can't figure out
1) why this changed overnight and 2) what created the new
user.
Any ideas/help would be appreciated. Thanks!
 
How secure - physically - was the laptop?
Are you running a firewall. is the laptop constantly
connected to the internet?
Are you running anti-virus software?
Are all patches and service packs installed?

If all the previous privileges were gone (i.e. admin
privileges), how did you restore administrator privileges?

Lotta questions... I know..
 
Are you sure that the ADMIN user is gone?
when you start the laptop up
does the OS automatically put you into the desktop of
WINDOWS XP?
if so I would recommend logging Jeannie OFF
then from the Log in Screen do a CTRL+ALT+DEL a couple of
times till you get the traditional log in screen
then type administrator and your admin password
hope that helps
 
Hi! We use Norton Internet Security 2003 -- it has a
firewall - and the computer had been downloading service
packs and patches from Microsoft the previous evening
(which took a while).
 
Back
Top