Acrobat Reader Crashes when called from Firefox

  • Thread starter Thread starter UnaCoder
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UnaCoder

Ok - I've been fixing computers for 8+ years and this is one of the
most bizzar problems I've ever run into. The pc I'm working on is a
sony vaio S260 laptop running XP pro.

Basically, if you are browsing the web in firefox and open a pdf file
acrobat crashes and firefox hangs. I've put about 6 hours of
experimentation into this and I has so far discovered:

* The embed PDF plugin still works fine in IE
* The issue only occures on ONE account
* If acrobat is already running, the error doesn't happen.
* I have completely un-installed acrobat including deleting any file
relating to it in any way and removing ALL related registry references
before reinstalling it (I did this for firefox as well)
* I have run about three updated virus scanners, and about 6
anti-spyware apps through this thing and its clean as a whistle in that
respect.
* I have booted safe-mode, logged in as that particular user, and the
issue still occures. (Just incase it was a conflicting program or
driver)

So something in the local user enviroment is causing the issue... and
I'm stumped as to what it could be. Any suggestions/ideas/cures? This
is driving me nuts. I'm about ready to go buy a debugger and step
through the program to see wtf is going on.

Thanks in advance for responces,
Dan
 
UnaCoder said:
Basically, if you are browsing the web in firefox and open a pdf file
acrobat crashes and firefox hangs. I've put about 6 hours of
experimentation into this and I has so far discovered:

* The issue only occures on ONE account

So something in the local user enviroment is causing the issue... and
I'm stumped as to what it could be. Any suggestions/ideas/cures? This
is driving me nuts. I'm about ready to go buy a debugger and step
through the program to see wtf is going on.
Click to expand...

What version of Firefox does the user have? AFAIK the latest Firefox
1.5 betas have a problem with Adobe Acrobat.
 
The issue is isolated to one user account... It works fine under other
use accounts on the same computer. I'm about to just delete the
account and move all the files, but I really want to know what the
issue is !!
 
UnaCoder said:
Ok - I've been fixing computers for 8+ years and this is one of the
most bizzar problems I've ever run into. The pc I'm working on is a
sony vaio S260 laptop running XP pro.

Basically, if you are browsing the web in firefox and open a pdf file
acrobat crashes and firefox hangs. I've put about 6 hours of
experimentation into this and I has so far discovered:

* The embed PDF plugin still works fine in IE
* The issue only occures on ONE account
* If acrobat is already running, the error doesn't happen.
* I have completely un-installed acrobat including deleting any file
relating to it in any way and removing ALL related registry references
before reinstalling it (I did this for firefox as well)
* I have run about three updated virus scanners, and about 6
anti-spyware apps through this thing and its clean as a whistle in that
respect.
* I have booted safe-mode, logged in as that particular user, and the
issue still occures. (Just incase it was a conflicting program or
driver)

So something in the local user enviroment is causing the issue... and
I'm stumped as to what it could be. Any suggestions/ideas/cures? This
is driving me nuts. I'm about ready to go buy a debugger and step
through the program to see wtf is going on.

Thanks in advance for responces,
Dan
Click to expand...


Why not simply rename the corrupted user profile, create a new one, and
press on?


--

Bruce Chambers

Help us help you:



You can have peace. Or you can have freedom. Don't ever count on having
both at once. - RAH
 
Thats what I ended up doing to solve the issue. I really wanted to
know the specific cause though - so I can see if there is a way to
prevent it in the future. Unfortunetly due to an oversight on my part
I "deleted the user account, but kept the files" which I assumed would
keep the application data folder... no such luck. I erased all the
client's email from thunderbird. Data recovery gave me back an Inbox
file of gibberish. Nuts. Thats what working on no sleep does I
guess... there goes about 3 billable hours.

backup backup backup!

-Dan
 
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