About the mail body getting switched off.

  • Thread starter Thread starter Sam
  • Start date Start date
S

Sam

hi all,

I have a friend who is having a problem which is ongoing for nearly 2
months. She is part of a small organisation with 4-5 computers. They work on
exchange server accounts on outlook 2002 SP3. When they send out a mail with
a pdf attachment , the body of the mail gets stripped out. The mail has the
attachment but the body of the mail gets stripped out. This is happening
intermittently not everytime the mail is sent with the attachment.This
happens very rarely.
This happens for any type of pdf attachment. What could be the cause of
this problem ? I would be grateful if any of the MVPs could answer this
question.

Kind regards,

Sampy
 
Sam said:
I have a friend who is having a problem which is ongoing for nearly 2
months. She is part of a small organisation with 4-5 computers. They
work on exchange server accounts on outlook 2002 SP3. When they send
out a mail with a pdf attachment , the body of the mail gets stripped
out. The mail has the attachment but the body of the mail gets
stripped out. This is happening intermittently not everytime the mail
is sent with the attachment.This happens very rarely.
This happens for any type of pdf attachment. What could be the cause
of this problem ? I would be grateful if any of the MVPs could answer
this question.
Click to expand...

Outlook doesn't strip out attachments. However, if they were to send a Rich
Text formatted message with an attachment to someone who diesn't use Outlook
also, then the receipient will not be able to see the attachment, since only
Outlook can handle Rich Text messages with attachments. The attachment is
there, just ignored because the recipient's mail client doesn't know what to
do with it.
 
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