A few questions regarding Outlook 2003 - please help!

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Guest

I had created an account in Outlook and although it started out working fine
- within a few hours I was no longer receiving emails - I could send email
out, but for some reason wasn't receiving them? Why would that be?

I decided to remove the account and create it again - thinking this may
resolve the problem - however, when I chose to remove the account all the
email information as well as folders I had created had remained. I thought
once I removed the account -all the account information would also be removed
and I could start from scratch - how can I remove all the account info
completely (for e.g. inbox messages, outbox mess, etc.) and create a new
account?

Once the above problems are resolved... do I have the option of adding a
completely seperate email account to outlook and keeping the two accounts
seperate (for e.g. personal email vs. business email)? If so, how do I set
it up?

Thank you for your feedback...
 
You can use the Rules Wizard to sort mail items based on the account they're
received via.

As you've seen removing an account only removes the account info not the
mail items that you received via the account or sent with it. Downloading
the items may have removed them from the server (based on account settings)
so automatically deleting them would be a sub-optimal solution. You can
remove them manually if you desire. The Outbox issue is another story. If
put Outlook in to an offline state (via the File menu) you should be able to
delete any items you want from the Outbox.
 
MCU said:
I had created an account in Outlook and although it started out
working fine - within a few hours I was no longer receiving emails -
I could send email out, but for some reason wasn't receiving them?
Why would that be?
Click to expand...

There are many reasons, but you post few symptoms, so it's hard to nail down
what happened.
I decided to remove the account and create it again - thinking this
may resolve the problem - however, when I chose to remove the account
all the email information as well as folders I had created had
remained. I thought once I removed the account -all the account
information would also be removed and I could start from scratch -
Click to expand...

Removing an account doesn't touch existing data.
how can I remove all the account info completely (for e.g. inbox
messages, outbox mess, etc.) and create a new account?
Click to expand...

The account and the data store are only semi-related. To start over with a
new data store, click FIle>New>Outlook Data File, create a new PST, then
make it your delivery location.
Once the above problems are resolved... do I have the option of
adding a completely seperate email account to outlook and keeping the
two accounts seperate (for e.g. personal email vs. business email)?
If so, how do I set it up?
Click to expand...

You have two choices: one is th use rules to sort your incoming data into
separate PSTs. You'll still share Tasks, Calendar, and Contacts. The
other, for completely separate data stores, is to use two mail profiles and
stop/restart Outlook to switch between them.
 
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