811493 hotfix - Dad's computer

  • Thread starter Thread starter Pam
  • Start date Start date
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Pam

Dad has a new Dell computer with a 2 GB Celeron processor and 256 MB of RAM.
It is slow to load and slow to perform simple tasks. I've checked Startup
and I've disabled bunches of services according to Black Viper's
instructions. He does have 811493 showing in Add/Remove. I have researched
this because I know that it's a known problem, but what I don't know is if
all 811493's are "bad" or if the it was fixed and still has the same
number...? Should I have him uninstall it and then run Windows Update
again?

TIA

Pam
 
You May Experience Performance Issues After You Install
the 811493 (MS03-013) Package on Your Windows XP
SP1-Based Computer
http://support.microsoft.com/default.aspx?kbid=819634

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect your PC!
http://www.microsoft.com/security/protect/

----------------------------------------------------------------------------------------------------


| Dad has a new Dell computer with a 2 GB Celeron processor and 256 MB of RAM.
| It is slow to load and slow to perform simple tasks. I've checked Startup
| and I've disabled bunches of services according to Black Viper's
| instructions. He does have 811493 showing in Add/Remove. I have researched
| this because I know that it's a known problem, but what I don't know is if
| all 811493's are "bad" or if the it was fixed and still has the same
| number...? Should I have him uninstall it and then run Windows Update
| again?
|
| TIA
|
| Pam
 
Carey, thanks. So, if he has version 5.1.2600.1151 rather than version of
5.1.2600.108, it means he has the good version of 811493--right?

Ntoskrnl.exe
Ntkrnlpa.exe
Ntoskrnl.exe
Ntkrnlpa.exe
 
Pam said:
Carey, thanks. So, if he has version 5.1.2600.1151 rather than version of
5.1.2600.108, it means he has the good version of 811493--right?

Ntoskrnl.exe
Ntkrnlpa.exe
Ntoskrnl.exe
Ntkrnlpa.exe
Click to expand...

Hi

The 5.1.2600.108 version is for computers without SP1 (Win XP Gold / SP0), and
those never had a problem with this update, so the revised update delivers the
same files as for the original update (files dated 12-Dec-2002).

It is the 5.1.2600.1150 version for WinXP SP1 that caused trouble, and it was
updated to 5.1.2600.1151 in the revised update (files dated 24-Apr-2003).

So if your dad has version 5.1.2600.1151 rather than version 5.1.2600.1150, it
means he has the good version of 811493.

If he has the files with version 5.1.2600.1150, you will find download links to
the revised update in the link that Carey provided, just download and run the
update manually (you do not need to remove the old one first).
 
Pam said:
Dad has a new Dell computer with a 2 GB Celeron processor and 256 MB of RAM.
It is slow to load and slow to perform simple tasks. I've checked Startup
and I've disabled bunches of services according to Black Viper's
instructions. He does have 811493 showing in Add/Remove. I have researched
this because I know that it's a known problem, but what I don't know is if
all 811493's are "bad" or if the it was fixed and still has the same
number...?
Click to expand...


811493 is difficult to uninstall - and especially if you have installed
later fixes. The original one was superseded by a new version to cure
the problem at the end of May 2003. If it was obtained later than that
- or if you have installed the cumulative security patches at
http://support.microsoft.com/?scid=kb;en-us;826939
it is not likely that this is the trouble. (If you are unsure about
826939 I would go to that page and use the 'Download 826939 package now'
about a quarter of the way down, to make sure it has been implemented
comprehensively)
 
Dear Alex,
Thank you. He apparently had the correct version of 811493, but as far as I
could tell over the phone, he did not have 826939. It took a while, but I
think we finally got it installed. I had him check Add/Remove before and
after and it was there after. Let's hope it helps! I also had him run
Defrag. I hope to hear that performance speeds up because the machine is
slow as molasses on ice.
Pam
 
Torgeir Bakken (MVP) said:
Hi

The 5.1.2600.108 version is for computers without SP1 (Win XP Gold / SP0), and
those never had a problem with this update, so the revised update delivers the
same files as for the original update (files dated 12-Dec-2002).

It is the 5.1.2600.1150 version for WinXP SP1 that caused trouble, and it was
updated to 5.1.2600.1151 in the revised update (files dated 24-Apr-2003).

So if your dad has version 5.1.2600.1151 rather than version 5.1.2600.1150, it
means he has the good version of 811493.

If he has the files with version 5.1.2600.1150, you will find download links to
the revised update in the link that Carey provided, just download and run the
update manually (you do not need to remove the old one first).

--
torgeir
Microsoft MVP Scripting and WMI, Porsgrunn Norway
Administration scripting examples and an ONLINE version of the 1328 page
Scripting Guide: http://www.microsoft.com/technet/scriptcenter
Click to expand...

Dear Torgier,
Thank you. He apparently had the correct version of 811493, but I had him
install the roll-up just in case. I'll post back with any news about how it
affects performance, if at all. It might take a few days to find out.
Pam
 
Pam said:
I hope to hear that performance speeds up because the machine is
slow as molasses on ice.
Click to expand...

Hi

His performance problems can also be caused by a unwanted guest (trojan, worm,
virus, spyware, parasites).

Is he running an antivirus program with updated virus signature files?

Also, most spyware and parasites are not detected by most antivirus program, you
need specialized programs for this. See here for more information on this:

Dealing with Unwanted Spyware and Parasites
http://www.mvps.org/winhelp2002/unwanted.htm

The Parasite Fight
http://aumha.org/a/parasite.htm
 
Torgeir, thanks. He runs EZ antivirus, Spybot, and AdAware. There is no
question that he is susceptible. :-\ I might try puttin ZoneAlarm on his
system, but there is a tolerance level to consider in terms of having to
make decisions about what to allow and what to disallow, etc.. He likes EZ,
seems to marginally understand it, and enjoys updating. I set it to run a
scan every 24 hours, and I think I set it to update automatically.

I will review the articles that you reference and point what I can in Dad's
direction!

Thanks.
Pam
 
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