6.1 they can't hear me

  • Thread starter Thread starter David A. Beck
  • Start date Start date
D

David A. Beck

I have MSN Messenger 6.1 running on my XP machine as does my Son in a
differnet state. We can connect with each other and see each other. I can
hear him but he can't hear me. The tuning wizard says my audio is working. I
am behind a Linksys BEFSR41 running PnP and can see it in my machine's "My
Network Places". I've tried a couple of different articles about using this
with PnP but nothing gets it all working. Does anyone have the magic key? It
looks like a lot of people are frustrated with what should be a very simple
thing.
 
Greetings David,

Firstly, make sure both you and your contact have gone through the Audio (and Video) Tuning
Wizard in Messenger. To do so, open the main Messenger window, click the Tools menu, then
Audio Tuning Wizard, then go through the wizard to select and test your audio/video devices.

Then, both you and your contact should verify that the Windows XP Internet Connection
Firewall isn't on -- click Start, then click the Control Panel. If you're in category view
click Network and Internet connections then click Network Connections. Right click your
network/internet connection, then click Properties. Click the Advanced Tab, and verify that
the Internet Connection Firewall is unchecked. As well, if your contact is using some type
of third-party firewall (ZoneAlarm, Norton Internet Security, etc.) have them make sure that
Messenger is set to "Permit All", "Allow All" or "Medium" (ZoneAlarm).

If that's not the case, and if you or your contact are using a router (with UPnP support),
you may need to remove the current port forwardings. To do so, click Start, All Programs,
Accessories, Communications, Network Connections. Right-click the "Internet Gateway" (should
be under the Internet Gateway heading) and choose Properties. Choose the Settings button,
click each 'msmsgs' or 'msnmsgr' entry and then choose 'Delete' to each one. Then close
Messenger (right-click the Messenger icon, choose Exit), then restart Messenger.

Also, you and your contact might try turning off the QoS Packet Scheduler. To do so,
click Start, then click the Control Panel. If you're in category view click Network and
Internet connections then click Network Connections. Right click your network/internet
connection, then click Properties. Uncheck the QoS Packet Scheduler, then reboot and try
again.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
 
Jonathan,

The far end uses zone alarm, but has the settings so it works (when I plug
in directly to my ISP router instead of using the LinkSys, we can do
everything fine). There is no "Internet Gateway" heading under
AllPrograms\Accessories\Communications\Network Connections. I checked and I
do have PnP installed (Control Pannel\Add Remove Programs\Add Remove Windows
Components\Networking Services". The XP Internet Connection Firewall is not
checked. I read an article about the ports you refer to and got to them a
differnt way before. To my suprise, they were pointing to the IP address of
the XP machine. It did not seem to matter that I changed them because, after
a bit, they were changed back. I did not see QoS on my "Local Area
Connection"

Dab
 
Jonathan:

I changed my default gateway to use the LinkSys router with PnP enables and
the Inernate Connection under Internet Gateways showed up. However under the
settings, it had IP addresses of other machines on my network and the local
machine. The local machine is the only one with PnP installed on it.

Dab
 
Jonathan,

What address should show up under 'msnmsgr'? After I delete these,
eventually they come back with the address of this local machine.

Dab
 
David said:
Jonathan:

I changed my default gateway to use the LinkSys router with PnP enables and
the Inernate Connection under Internet Gateways showed up. However under the
settings, it had IP addresses of other machines on my network and the local
machine. The local machine is the only one with PnP installed on it.

Dab


(and Video) Tuning


Tools menu, then


audio/video devices.


in category view


Right click your


Tab, and verify that


is using some type


them make sure that


(with UPnP support),


Start, All Programs,


"Internet Gateway" (should


Settings button,


one. Then close


To do so,


click Network and


reboot and try


working. I


key? It
Click to expand...
 
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