0x8009310B Error with Windows Update

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Guest

Hi - for a couple of weeks now I have been unable to install some security
updates for Win XP. I get this same error with all of them 0x8009310B I
have tried manually installing them, but It comes up with some ANS1 (I think
that's how you spell it) error. All help gratefully appreciated :-)
 
Nath said:
Hi - for a couple of weeks now I have been unable to install some security
updates for Win XP. I get this same error with all of them 0x8009310B I
have tried manually installing them, but It comes up with some ANS1 (I think
that's how you spell it) error. All help gratefully appreciated :-)
Click to expand...

There are some posts about it on the m.p.windowsupdate newsgroup. It
seems you need to supply your update log to a support person.

http://groups.google.co.uk/groups?q=8009310B
 
Oh right ok. It's really weird because when I google it and everything,
there is virtually nothing helpful, it's a really strange error. I really
don't want to have to reinstall windows, backingup everything is such a pain
grrr.
 
Hello Nath,

The error 0x8009310B equates to "ASN1 bad tag value met"
It has to do with cryptography failure.

General suggestion:
Make sure these services are not disabled
( use MSCONFIG to review or run SERVICES.MSC):

Background Intelligent Transfer Service (BITS)
Cryptographic Services
Remote Procedure Call (RPC)
System Restore Service

Also, the next time you force (or visit) Windows Update, close your open user programs, and review the auto-loaded (auto-start) utilities beforehand.

Since you appear to be using the web-based interface, use this next link to Windows Update newsgroup:
http://www.microsoft.com/communitie...=microsoft.public.windowsupdate&lang=en&cr=US

You may make a new post there, give all details, and "attach" your update log.
Post an *extract* from the log, but only for the very last date.
Use Wordpad and open & look at the Windows Update log file
C:\WINNT\WindowsUpdate.log

Scroll down all the way. Get / copy / paste /attach the set of lines for the last session.
N.B. Your Windows folder may be at \Windows

Be specific in your next post. Do mention which update item(s) failed (hopefully by update number; if not, then by description).

One more thing, all microsoft public newsgroups are peer-to-peer. Although MS Windows Update team monitors from time to time, and answer from time to time, at the Windows Update group, it is mainly peer support.

You may wind up having to really contact MS support. If so, visit this page
http://support.microsoft.com/ph/6527/

Review contents. If no joy, then there's a link to support at the top & at very bottom.
 
Nath,

I had hoped we'd hear of your status on this issue. If you are still stuck & having the same issue, try the following, which is basically to re-register some selected DLL files.

From main Windows Start menu, select RUN, type in
CMD <Enter-key>

type in
net stop wuauserv <Enter-key>

net stop cryptsvc <Enter-key>




(Now, re-register some DLL files)

At the command prompt, type the following lines and press Enter key after each line:

regsvr32 cryptdlg.dll

regsvr32 dssenh.dll

regsvr32 gpkcsp.dll


regsvr32 initpki.dll

regsvr32 rsaenh.dll

regsvr32 sccbase.dll

regsvr32 slbcsp.dll

regsvr32 softpub.dll


regsvr32 wintrust.dll



(Click OK when you receive the message that DllRegisterServer in FileName succeeded. )

(While still at command prompt, enter these to restart 2 Windows services).



net start cryptsvc <Enter-key>

net start wuauserv <Enter-key>

Type exit

(That closes out the command prompt window).

HTH
 
I found this while searching through google and it worked for me. The
"ASN1 bad tag" error has something to do with your .CAT files in
C:\Windows\CatRoot (XP) C:\WINNT\catroot (2000).

To see what I mean, rename the folder of CatRoot to CatRootTest.
Download an update from Microsoft's site, not through Windows update
and run it. The "ASN1 bad tag" error changes to a directory not found
error. Change the directory back to it's original name to continue with
the fix.

Go through this directory and check all .CAT files by double clicking
on them to see if they are good. Any .CAT files that are bad (ie cannot
verify signature), simply append .old or whatever you like to them.

After I renamed the bad .CAT files, I ran Windows Update and it worked.
 
=?Utf-8?B?TmF0aA==?= said:
Hi - for a couple of weeks now I have been unable to install some security
updates for Win XP. I get this same error with all of them 0x8009310B I
have tried manually installing them, but It comes up with some ANS1 (I think
that's how you spell it) error. All help gratefully appreciated :-)
Click to expand...

This is what you do and this will resolve your problem my friend GUARANTY

'Solution.

1.Click on start. choose run

2. In the open box, type SIGVERIF

3.Click o.k

4. Click on 'Advanced' button and select. Look for other files that are not

digitally signed

5.In the "Look in this folder" box, click on the browse button and point to

the folder C:\WINDOWS\SYSTEM32\CATROOT

6. Check 'include subfolders'

7.click ok and then click on start.

8.Once the scan is complete a window will appear with a list of unsigned files

DO NOT CLOSE THIS BOX

Now you have to create a temp folder on your desktop.

NEXT STEPS..

1.Go into my computer click on local disk (C)

2. Click on windows

3.Click on system32

4.Click on catroot

5.Click on any folders there and now comes the tricky part.

The Box that you first opened the one I said not to exit from all the files

that are in that box must be taken frome the folder last opened and

transferred to the temp folder on your desktop. make sure you transfer only

the files stated in the first box.

If you understand this ok if not let me know.

Now you can go into Windows update and download, the issue should be resolved.

DONT ASK ME WHAT TO DO WITH THE TEMP FOLDER. JUST KEEP IT ON YOUR DESKTOP
 
gpeltier

Yours is the only method that works!

I also am not sure why but one thing is that all the files were full of spaces and no other content.

i happily removed to folder and all is still well.

The thing I won't to know is how the hell you worked this out :)

Many thanks

Rob
 
Rob this post is over 4half years old mate.

The thanks are appreciated but i'm afraid they will probably be falling on deaf ears as most who come here are one visit wonders. They have their problems solved and never return until the next or indeed at all!
 
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