Keyboard Lockout Error 32

[Guest]

And the subject line is about all I know about it.

The keyboard won't function after Windows loads. The keyboard driver is
reporting error 32. Changing keyboards hasn't helped. Reloading the driver
hasn't helped.

Can anyone here tell me how to fix this?
Does anyone here know of any relevant registry entries?

Thanks.

 

[Guest]

Try a different type of keyboard (USB vs PS2).

- John

 

[Brian A.]

Try a different type of keyboard (USB vs PS2).

- John

What type of keyboard are you using, USB or PS2?

Does the BIOS detect the Keyboard?
If you don't see the manufacturers logo at the beginning of boot and you do see the
POST screen (Black screen that shows the memory count, drive detection, kb/mouse and
more), keep a close look after the drive detection to see if it reports detection of
the keyboard. If it scrolls past to fast you can press the "Pause" key to stop the
boot up routine, when you want to continue boot press any key.

What happens if you boot to Safe Mode?
To get to the startup menu press the F8 key after you see the logo or post and
before XP loads, then select Safe Mode in the menu.

What happens if you boot with the keyboard disconnected?

--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375

 

[Brian A.]

--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375

And the subject line is about all I know about it.

The keyboard won't function after Windows loads. The keyboard driver is
reporting error 32. Changing keyboards hasn't helped. Reloading the driver
hasn't helped.

Can anyone here tell me how to fix this?
Does anyone here know of any relevant registry entries?

Thanks.

What type of keyboard are you using, USB or PS2?

Does the BIOS detect the Keyboard?
If you don't see the manufacturers logo at the beginning of boot and you do see the
POST screen (Black screen that shows the memory count, drive detection, kb/mouse and
more), keep a close look after the drive detection to see if it reports detection of
the keyboard. If it scrolls past to fast you can press the "Pause" key to stop the
boot up routine, when you want to continue boot press any key.

What happens if you boot to Safe Mode?
To get to the startup menu press the F8 key after you see the logo or post and
before XP loads, then select Safe Mode in the menu.

What happens if you boot with the keyboard disconnected?

--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375

 

[Guest]

The keyboard is a PS2. The keyboard can be used to enter into Safe Mode but
will not function in Windows. Haven't tried booting without the keyboard.
Have to get back to you on that one.

 

[Brian A.]

The keyboard is a PS2. The keyboard can be used to enter into Safe Mode but
will not function in Windows. Haven't tried booting without the keyboard.
Have to get back to you on that one.

If you have no issue with the kb disconnected follow the steps below.
If you can use it in Safe Mode and not Windows, in Safe Mode > Device Manager
remove any/all keyboards listed.
Close out of DM, reboot and Windows will redetect/reinstall the drivers.
If the issue comes back you know it's related to the keyboard and if you test with
another known good keyboard without a change, time for a new one.

--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375

 

[Guest]

When the system is booted without a keyboard the boot process announces
'legacy keyboard detected' as it does when the same keyboard is connected.

I was wrong in implying that it worked in Safe Mode; it doesn't work in any
Windows mode, safe or un-safe. The keyboard works to get him into safe mode
but then quits altogether.

He has tried removing the drivers and allowing Windows to detect and
reinstall, and he's tried using a different keyboard - all with no effect.

Thanks for hanging in here with us.

 

[Brian A.]

When the system is booted without a keyboard the boot process announces
'legacy keyboard detected' as it does when the same keyboard is connected.

That doesn't make sense, detecting a KB that's not there.

I was wrong in implying that it worked in Safe Mode; it doesn't work in any
Windows mode, safe or un-safe. The keyboard works to get him into safe mode
but then quits altogether.

He has tried removing the drivers and allowing Windows to detect and
reinstall, and he's tried using a different keyboard - all with no effect.

Thanks for hanging in here with us.

Ok, without looking back, has another KB been tested on that PC and/or has the
suspect one used now been tested on another PC?


--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375

 

[Guest]

The PC has behaved the same way with two different keyboards; which makes
sense since it thinks there's a keyboard there when there isn't!

I would suspect the hardware (keyboard plug or whatever) if it weren't for
the fact that it works fine prior to getting to Windows.

Any other thoughts?

 

[Guest]

Further information just made available:
apparently my dear brother was mistaken - the keyboard is not 'detected'
when it is not connected. Personally, I'm really glad to hear that.

Any further thoughts or ideas on this? I hope!

 

[Brian A.]

Look in the BIOS for the PnP setting, if it's enabled-disable it, and if it's
disabled-enable it.

--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375

 

[Guest]

He tried the PnP change and had to re-register his Windows license because
Windows thought the hardware configuration had changed (which it had). But
still no keyboard recognition.

I have just acquired the actual or nearly actual text of the message that my
brother is getting with this error. (This is a really frustrating situation
because I'm 100 miles from his computer and he doesn't have a keyboard that
would allow him to communicate here.) This is what he gets:

A driver for this device has been disabled. An alternate may be providing
this functionality.

Does this make any sense or sound familiar? I hope so.

Thanks for being there.

 

[Brian A.]

He tried the PnP change and had to re-register his Windows license because
Windows thought the hardware configuration had changed (which it had). But
still no keyboard recognition.

That's odd since the hardware doesn't change, it just switches what handles devices
between the BIOS and Windows. I've changed it many times on systems without having
to re-register.

I have just acquired the actual or nearly actual text of the message that my
brother is getting with this error. (This is a really frustrating situation
because I'm 100 miles from his computer and he doesn't have a keyboard that
would allow him to communicate here.) This is what he gets:

A driver for this device has been disabled. An alternate may be providing
this functionality.

Does this make any sense or sound familiar? I hope so.

Device Manager Error Codes

http://support.microsoft.com/servicedesks/webcasts/wc091802/devicemgrerrcodes.htm?&gssnb=1


Again, although he will have to use the mouse I suggest he remove Any/All decices
listed in Safe Mode > Device Manager > Keyboards. Safe Mode can/will show a device
multiple times of which the duplicates may/can/most likely be corrupted. Since you
can't tell which is the good or which is the corrupted, hence the purpose to remove
all of them.

Just a thought but he may also want to check his Power Management settings as well
in case something within it is posiibly causing the issue.

Thanks for being there.

--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375