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Message: [QUOTE="Hal Hostetler [MVP-P/I], post: 9327166"] Adding a little to Cari's comments, start here: [URL]http://members.shaw.ca/bsanders/FAQFAX.htm#_Toc88835132[/URL] 2. Why can't the XP Fax Installation Program find the Installation Files? In this case, it found everything, but didn't install it correctly. Its likely you have security data base corruption as documented here: [URL]http://support.microsoft.com/kb/884018/EN-US/[/URL] You cannot add a Windows component in Windows XP You can either: 1. Get the hotfix mentioned in the KB article and install it. Microsoft usually waives any charges for support calls to get supported hotfixes listed in Knowledge Base articles. 2. Try this procedure using the Esentutl.exe utility mentioned in the KB article to recover from security database corruption: [URL]http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00270202[/URL] HP and Compaq Notebook PCs: Unable to Install Windows XP Fax Software I can report that the Esentutl utility has corrected the problem in a number of cases, HOWEVER, note that Microsoft does NOT recommend that you use the utility and would prefer you try the hotfix. Hal -- Hal Hostetler, CPBE -- [email]hhh@kvoa.com[/email] Senior Engineer/MIS -- MS MVP- Print /Imaging -- WA7BGX [URL]http://www.kvoa.com[/URL] -- "When News breaks, we fix it!" KVOA Television, Tucson, AZ. NBC Channel 4 Still Cadillacin' - [URL="http://www.badnewsbluesband.com"]www.badnewsbluesband.com[/URL] [/QUOTE]