windows 98 to windows xp upgrade

[Guest]

I recently upgraded a computer (not my own) from windows 98 to windows xp,
but in the upgrade, Norton Antivirus and Microsoft Office no longer function.
I am unable to reinstall because it says I must first unistall. However,
every time I try to unistall either of these applications, the unistallation
fails. Any help or suggestion is welcome. Thank you.

 

[Morituri-Max]

I recently upgraded a computer (not my own) from windows 98 to windows xp,
but in the upgrade, Norton Antivirus and Microsoft Office no longer function.
I am unable to reinstall because it says I must first unistall. However,
every time I try to unistall either of these applications, the unistallation
fails. Any help or suggestion is welcome. Thank you.

As far as Norton Antivirus is concerned I know for a fact that earlier versions
that work on 98 DO NOT work in XP. I think you have to at least have Antivirus
2002 (i think) or better. Earlier 98 versions of norton are NOT compatible with
XP. You might be able to get a newer version of antivirus and just install over
the old version without having to uninstall it.

Hope this helps.

PS... Norton got smart finally as of A/Virus 2004 and now the install disks have
a unique serial on them.. heh, stops people from using one disk to install on
all computers you have.. darn them!

 

[Guest]

Hi Simon,

I wish you would have posted before upgrading, so I (or someone else) would
have told you that it is the best practice to uninstall Anti-Virus software
prior to upgrading, ESPECIALLY when going from a 9x environment to an NT
environment. In any event, uninstalling should be a little difficult, but
there is a tool on the Symantec website called RNAV which should do the trick.

Good luck and let me know how it goes!

Mitch

 

[Ron Martell]

Hi Simon,

I wish you would have posted before upgrading, so I (or someone else) would
have told you that it is the best practice to uninstall Anti-Virus software
prior to upgrading, ESPECIALLY when going from a 9x environment to an NT
environment. In any event, uninstalling should be a little difficult, but
there is a tool on the Symantec website called RNAV which should do the trick.

Good luck and let me know how it goes!

Mitch

I believe the Norton removal tool is actually named RNAV2003.EXE


Ron Martell Duncan B.C. Canada
--
Microsoft MVP
On-Line Help Computer Service
http://onlinehelp.bc.ca

"The reason computer chips are so small is computers don't eat much."

 

[Ron Martell]

I recently upgraded a computer (not my own) from windows 98 to windows xp,
but in the upgrade, Norton Antivirus and Microsoft Office no longer function.
I am unable to reinstall because it says I must first unistall. However,
every time I try to unistall either of these applications, the unistallation
fails. Any help or suggestion is welcome. Thank you.

What is the actual problem with Microsoft Office? That should work
with no difficulties unless it is a very old (e.g. Windows 3.1)
version of Office.

Any additional details you can provide, especially the content of any
error messages, will help to solve the problem.

There is a "last resort" method which will salvage the rest of the
Windows XP install. This involves manually deleting files and folders
and then using a registry cleaner, but lets explore other options a
bit further before we get into that sort of drastic action.

Good luck


Ron Martell Duncan B.C. Canada
--
Microsoft MVP
On-Line Help Computer Service
http://onlinehelp.bc.ca

"The reason computer chips are so small is computers don't eat much."