User Account has lost personal setting, favorites, files, etc.

[Guest]

Suddenly, one of our user accounts seems to have lost its settings.After
logging on to that account, the system appears as if one logged on to a newly
created account. No favorites show up, no previously created files. When
Outlook starts up, it does so as if with a new account with a Welcome screen
and a configuration wizard. My Documents is empty. Docs that were on the
desktop are no longer there.

However, when I go into the file structure Local Disk>Doc&Settings>"Acct
Name">Desktop the documents in question are there, even though they don't
show up on the displayed desktop. Favorites are there, etc.

Also, there are several other accounts on the system which work fine and
exhibit none of these problems.

Any ideas

 

[Pegasus \(MVP\)]

"(e-mail address removed)"

Suddenly, one of our user accounts seems to have lost its settings.After
logging on to that account, the system appears as if one logged on to a newly
created account. No favorites show up, no previously created files. When
Outlook starts up, it does so as if with a new account with a Welcome screen
and a configuration wizard. My Documents is empty. Docs that were on the
desktop are no longer there.

However, when I go into the file structure Local Disk>Doc&Settings>"Acct
Name">Desktop the documents in question are there, even though they don't
show up on the displayed desktop. Favorites are there, etc.

Also, there are several other accounts on the system which work fine and
exhibit none of these problems.

Any ideas

Please do this:
- Report the exact name of the folder where you found the documents in
question.
- Click Start / Run
- Type cmd {OK}
- Type set UserProfile {Enter}
- Report the result in your reply

 

[Guest]

Pegasus,
Thanks for the quick reply.
However, a friend of mine suggested that I Restore System Settings. I went
that route, restoring to the conditions a week ago, prior to the problem and
that fixed it.
His hypothesis was that something in the Registry was messed up.
Anyway, all better.
Thanks again.
Phil