Trying to install XP upgrade.

[Glen Wearden]

I bought XP upgrade at Sam's the other day. My current
system is Windows 98. I installed the upgrade, and when I
did, the internet wouldn't work. It was as if I had no
modem. I went back to 98. Tried to install XP again, and
this time I read the message about my modem. It said that
XP might not work with some additional files. My modem is
a Rockwell HCF DAta Fax PCI, 56K.
Called support( no telling how much my phone bill will
be). Got a case number (SRX031029604449)and was
transferred to somebody in support. Waited 20 minutes or
so and finally hung up. Now, when I try to get help
online, I have to provide a product ID that I can't
provide because I haven't installed the upgrade due to the
potential problem. I don't know what to do. I'm getting
sick of the whole thing and I'm about to tell Microsoft
to "shove it". Is there anyone out there who can help?
Glen

 

[Carey Frisch [MVP]]

All you had to do was perform a web search to obtain Windows XP
compatible drivers for your modem....took me 2 minutes!
Visit: http://www.windowsxp-drivers.com/drivers/78/78771.htm

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

---------------------------------------------------------------------------------------------


| I bought XP upgrade at Sam's the other day. My current
| system is Windows 98. I installed the upgrade, and when I
| did, the internet wouldn't work. It was as if I had no
| modem. I went back to 98. Tried to install XP again, and
| this time I read the message about my modem. It said that
| XP might not work with some additional files. My modem is
| a Rockwell HCF DAta Fax PCI, 56K.
| Called support( no telling how much my phone bill will
| be). Got a case number (SRX031029604449)and was
| transferred to somebody in support. Waited 20 minutes or
| so and finally hung up. Now, when I try to get help
| online, I have to provide a product ID that I can't
| provide because I haven't installed the upgrade due to the
| potential problem. I don't know what to do. I'm getting
| sick of the whole thing and I'm about to tell Microsoft
| to "shove it". Is there anyone out there who can help?
| Glen