yes, scan may be cheap but their customer service is dire - either on-line or if - as I did - you waste many hours driving to bolton and back to try and sort out your problem. I bought a motherboard which gave me 5 months of problems, during which time scan told me that the problem was with me and my pc. Eventually, the board was diagnosed as faulty, and repaired by scan. In the meantime, as i could afford no more wasted offline time, i bought another mobo from scan, which works fine. so when i left the faulty one to be repaired, i said i wanted a refund if found to be faulty, but even though it was, they wouldnt refund me so i now have two. On top of this, i have had 5 months of having to use a friend's pc, got way behind with project work, made many wasted trips to bolton (scan hq), and so on. if the goods are fine, great, but if not, you've backed a loser......