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Message: [QUOTE="Mike Burgess, post: 2087222"] Nandita, The first thing to do is to scan your system for the possibility of unknown\unwanted spyware or parasites that may be causing your problem(s). Dealing with Unwanted Spyware, Parasites, Toolbars and Search Engines [URL]http://mvps.org/winhelp2002/unwanted.htm[/URL] -- Understanding and Troubleshooting Unrecoverable Errors (Faults) in IE [URL]http://support.microsoft.com/?kbid=276393[/URL] ____________________________________________________________ Mike Burgess [MVP Windows Shell\User] [URL]http://www.mvps.org/winhelp2002/[/URL] Blocking Spyware, Adware, Parasites, Hijackers, Trojans, with a HOSTS file [URL]http://www.mvps.org/winhelp2002/hosts.htm[/URL] [updated 11-19-03] Please post replies to this Newsgroup, email address is invalid [/QUOTE]