Remote Assistance

[enquirer]

I am trying to establish a link with my Mum so I can help her with PC
problems, because I can't just call round like I used to because I now live
200 miles away.

We have established a link with Windows Messenger and Whiteboard works OK.

She asks for Remote Assistance and receives message that I can also see on
my whiteboard, saying that I either don't have Remote Assistance installed,
or that it's disabled. How can I confirm either, because as far as I can
see, everything's fine.

 

[Guest]

Have your Mum initiate the action. Start>Help and Support
Under Ask for Assistance, click Invite a Friend...etc. Follow the
prompts. She can open her PC with you accessing it. It will be
limited but you can check it that way.

 

[enquirer]

This is what she has been doing, but it keeps saying that I (the friend)
hasn't got or has disabled, Remote assistance.