recovery disk

[Guest]

Not real knowledgeable w/computer tech, but will try my best to explain my problem. Computer "died" and did system recovery according to the help/support online. Some things did not restore. Lost all capabilities of using MS Word and like software. Error report saying there is no java script. Contact HP support and they told me to reinstall using the recovery disk. Never received one. My computer came with software loaded (office software bundle) and the use of system recovery. Is there a download out there that I can get without having to send away and paying for a disk for a system that I already should have?

 

[Jupiter Jones [MVP]]

There is no download.
HP is your source.
HP normally provides restore through a hidden partition on the hard
drive.
Microsoft can not provide media for OEM computers.

--
Jupiter Jones [MVP]
An easier way to read newsgroup messages:
http://www.microsoft.com/windowsxp/pro/using/newsgroups/setup.asp
http://www3.telus.net/dandemar/

Not real knowledgeable w/computer tech, but will try my best to

explain my problem. Computer "died" and did system recovery according
to the help/support online. Some things did not restore. Lost all
capabilities of using MS Word and like software. Error report saying
there is no java script. Contact HP support and they told me to
reinstall using the recovery disk. Never received one. My computer
came with software loaded (office software bundle) and the use of
system recovery. Is there a download out there that I can get without
having to send away and paying for a disk for a system that I already
should have?

 

[Ed Medlin]

Not real knowledgeable w/computer tech, but will try my best to explain my

problem. Computer "died" and did system recovery according to the
help/support online. Some things did not restore. Lost all capabilities of
using MS Word and like software. Error report saying there is no java
script. Contact HP support and they told me to reinstall using the recovery
disk. Never received one. My computer came with software loaded (office
software bundle) and the use of system recovery. Is there a download out
there that I can get without having to send away and paying for a disk for a
system that I already should have?

HP should have had a recovery disk included with your system. If you bought
"off the shelf" it is possible it could have been a returned item and the
original purchaser did not repack the disk with the system. What did HP tell
you when you said you didn't get the disk? They should, at the very least,
send you a no-cost recovery disk for your system. That is my main concern
about off the shelf systems. They are like a box of chocolates.......

Ed

 

[Jupiter Jones [MVP]]

Ed;
Unless HP has changed, there are no CDs, recovery or otherwise
provided, just the hidden recovery partition.
However HP will sell the CD, about $20 last I heard.

 

[Lance Joiner]

I just bought a HP pc a few months ago and it had an option in the programs
menu under PC help and tools to make a set of recovery disks. It will allow
you to make only one set in case you need them. I made the set but haven't
had to use them. I've been able to recover from the hidden partition so far.