If Jupiter's excellent advice does not resolve your issue,
then visit the following website for detailed instructions
on how to perform a "clean install":
This is where the reserve, emergency account called Administrator comes
in. Boot, hitting F8 as BIOS info goes to black; take Safe Mode, There
will then be an icon for Administrator on the Welcome screen. (If not,
hit CTL-ALT-DEL twice and enter the explicit name
Administrator
and leave the password blank)
In that, Start - Run the line
control userpasswords2
where you can select any account name and Reset Password
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