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Message: [QUOTE="Guest, post: 9237063"] When I start the computer there is an account with 'limited user'. I only hit enter and that starts the computer. But it's like a new system. I lost everything and had to download everything. When I went to computer management under users there is another account that is an administrator's account that I created, but it won't let me log in or change the password. I keep getting access denied when I try to change the password. When I try to log in with the current password it won't let me type the entire name or password out. I tried this in safe mode as well and the same thing happened. I can't use system restore or really do anything since I'm not an administrator. I'm totally lost and frustrated. Jean [/QUOTE]