Problem when right clicking on C:\ in Explore....what gives?

[pattyjamas]

Helping a friend on their Gateway Tablet PC that has Windows XP
Pro. I ran AdAware, Spybot, Norton AV, Panda Virus Scan, Norton
WinDoctor, SFC /Scannow, SpySweeper, RegCleaner, Spyware Blaster (for
the future), Microsoft Spyware Tool...and look at all services
(services tab) and processes (Task Manager running).

No viruses or spyware found. A very clean machine. I also deleted all
Temp files and Content.ie5 files. And made sure it had all Bios and
firmware updates from Gateway site.

He has 45gb free disk space. 512mb of memory. Not much memory resident
in Systray.

PROBLEM:
If you right click on Start Menu, then click on Explore, you get the
file tree. Great.

If you right click on any directory, you can do anything you want.

If you right click on the Root (C:\), then the system will give you an
hourglass and you will have to go to Task Manager and end the (non
responding) Application listed as C:\.

Then Explorer will reload and all is well again.

Ideas??

Thanks
Patty

 

[Mark L. Ferguson]

Rundll32.exe entry point not found error message when you open My Computer System Properties or the System Configuration Util:
http://support.microsoft.com/default.aspx?scid=kb;en-us;832323

 

[pattyjamas]

Thanks, however this occurs when you try to Right Click on the C:\ when
in Explore view.
All works fine with a right click on MY COMPUTER icon and selecting
properties.

And right clicking on any other directory other than the root (in
Explore mode) works fine.

Never got the Rundll32.exe entry point message but of course that may
not mean much.

I know he is on SP1 but not on SP1a and certainly not on SP2 yet.

Thanks will try what you suggested though.
Patty.