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Message: [QUOTE="Shenan Stanley, post: 13924915"] Is this where you downloaded the file from? [URL]http://www.microsoft.com/downloads/details.aspx?familyid=0a162694-4d9d-4676-8283-1ba674374d71[/URL] It references this web page: Description of the Patch Registration Cleanup Tool [URL]http://support.microsoft.com/kb/976220[/URL] Have you read it? At the very start it states, "Note To see usage information for this tool, type PatchRegCleanup /? at the command prompt." Done that yet? If not - it tells you how to utilize it. It is not a double-click and go product. It is a command line product. This is what the help says : "Removes patch registration for partially registered patches for the product specified by <ProductCode>) PatchRegCleanup productcode [/q] [/v] [/l <LogFile>] productcode GUID for the product you want to clean up /q quiet mode /v verbose output /l <log file> Full path and name of the file for logging output Example: PatchRegCleanup {CB2F7EDD-9D1F-43C1-90FC-4F52EAE172A1} /v /q /l c:\PatchRegCleanup.log" So - it told you what you needed to provide... The "productcode" or the "GUID for the product you want to clean up". If you don't understand how to do that, probably this tool is not what you want to use or you need better instructions from whomever told you to use it. [/QUOTE]