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Message: [QUOTE="Diane Poremsky [MVP], post: 2337048"] search for the dll and rename it, then find extend.dat and delete it. Then restart outlook. The files should be here: C:\Program Files\Common Files\Symantec Shared\Antispam\msouplug.dll C:\Documents and Settings\username\Application Data\Microsoft\Outlook -- Diane Poremsky [MVP - Outlook] Author, Teach Yourself Outlook 2003 in 24 Hours Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide) Author, Google and Other Search Engines (Visual QuickStart Guide) Join OneNote Tips mailing list: [URL]http://www.onenote-tips.net/[/URL] Vote for your favorite Outlook and Exchange utilities in the Slipstick Ratings Raffle at [URL]http://www.slipstick.com/contest/[/URL] [/QUOTE]