Outlook.exe.mdmp & appcompat.txt

[Guest]

If anyone is having problems with Outlook 2002 or 2003 and gets the message
about sending a report to Microsoft. When you click on the details of the
information that is being sent, one of the files that is listed is
Outlook.exe.mdmp and the other is appcompat.txt

The problem is a result of Outlook hanging and just sitting there.
Sometimes you can click between folders of Outlook without any problem, and
other times if you even click to open an email it freezes without any
warning. You do get a Program Not Responding. I have not seen a solution to
this anywhere. In fact, MS doesn't even have the phrase outlook.exe.mdmp
anywhere as a searchable item. Go figure....if there is anyone out there who
knows how to fix this, there would be many people indebted to the person who
has the fix. I've seen a posting or two about adding anti-spyware, but I
don't buy that, so save the post if that is the solution. I am up to date on
all MS patches, etc.

thanks in advance to and from many.

 

[Roady [MVP]]

It's the minidump file which reports the error to Microsoft. You didn't
include any details about your setup so it's hard to help you with specific
info.
What is logged to the event viewer?
What version of Outlook are you using?
What account type are you using?

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-FREE tool; QuickMail. Create new Outlook items anywhere from within Windows
-Properly back-up and restore your Outlook data

 

[Guest]

I am using Outlook 2003, with the latest service pack. Or at least when I go
to MS updates, no updates are available. Anyway, I use 4 or 5 POP3 accounts,
I usually only download the headers first, and then if the email is from
someone I do know, then I mark the message for download and then hit
send/receive. I've had this problem sporadically and then all of a sudden
its gotten worse. It seems to freeze up instantly when I try to open an
email with an attachment vs. just a plain email with no attachment. I hope
this helps...thanks

It's the minidump file which reports the error to Microsoft. You didn't
include any details about your setup so it's hard to help you with specific
info.
What is logged to the event viewer?
What version of Outlook are you using?
What account type are you using?

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-FREE tool; QuickMail. Create new Outlook items anywhere from within Windows
-Properly back-up and restore your Outlook data

-----

If anyone is having problems with Outlook 2002 or 2003 and gets the
message
about sending a report to Microsoft. When you click on the details of the
information that is being sent, one of the files that is listed is
Outlook.exe.mdmp and the other is appcompat.txt

The problem is a result of Outlook hanging and just sitting there.
Sometimes you can click between folders of Outlook without any problem,
and
other times if you even click to open an email it freezes without any
warning. You do get a Program Not Responding. I have not seen a solution
to
this anywhere. In fact, MS doesn't even have the phrase outlook.exe.mdmp
anywhere as a searchable item. Go figure....if there is anyone out there
who
knows how to fix this, there would be many people indebted to the person
who
has the fix. I've seen a posting or two about adding anti-spyware, but I
don't buy that, so save the post if that is the solution. I am up to date
on
all MS patches, etc.

thanks in advance to and from many.

 

[Guest]

The Event Viewer says this...

Hanging application OUTLOOK.EXE, version 11.0.8000.0, hang module hungapp,
version 0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

 

[Guest]

The Event Viewer says this...

Hanging application OUTLOOK.EXE, version 11.0.8000.0, hang module hungapp,
version 0.0.0.0, hang address 0x00000000.

It's the minidump file which reports the error to Microsoft. You didn't
include any details about your setup so it's hard to help you with specific
info.
What is logged to the event viewer?
What version of Outlook are you using?
What account type are you using?

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-FREE tool; QuickMail. Create new Outlook items anywhere from within Windows
-Properly back-up and restore your Outlook data

-----

If anyone is having problems with Outlook 2002 or 2003 and gets the
message
about sending a report to Microsoft. When you click on the details of the
information that is being sent, one of the files that is listed is
Outlook.exe.mdmp and the other is appcompat.txt

The problem is a result of Outlook hanging and just sitting there.
Sometimes you can click between folders of Outlook without any problem,
and
other times if you even click to open an email it freezes without any
warning. You do get a Program Not Responding. I have not seen a solution
to
this anywhere. In fact, MS doesn't even have the phrase outlook.exe.mdmp
anywhere as a searchable item. Go figure....if there is anyone out there
who
knows how to fix this, there would be many people indebted to the person
who
has the fix. I've seen a posting or two about adding anti-spyware, but I
don't buy that, so save the post if that is the solution. I am up to date
on
all MS patches, etc.

thanks in advance to and from many.

 

[Roady [MVP]]

Have you tried running scanpst.exe already against your pst-file?
Do you have a virusscanner that integrates with Outlook? Disable this
integration and see if it still occurs.
Could you copy the entire event here? When opening it from the Event Viewer
just press the copy button.

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-FREE tool; QuickMail. Create new Outlook items anywhere from within Windows
-Properly back-up and restore your Outlook data

-----

I am using Outlook 2003, with the latest service pack. Or at least when I
go
to MS updates, no updates are available. Anyway, I use 4 or 5 POP3
accounts,
I usually only download the headers first, and then if the email is from
someone I do know, then I mark the message for download and then hit
send/receive. I've had this problem sporadically and then all of a sudden
its gotten worse. It seems to freeze up instantly when I try to open an
email with an attachment vs. just a plain email with no attachment. I
hope
this helps...thanks

It's the minidump file which reports the error to Microsoft. You didn't
include any details about your setup so it's hard to help you with
specific
info.
What is logged to the event viewer?
What version of Outlook are you using?
What account type are you using?

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-FREE tool; QuickMail. Create new Outlook items anywhere from within
Windows
-Properly back-up and restore your Outlook data

-----

If anyone is having problems with Outlook 2002 or 2003 and gets the
message
about sending a report to Microsoft. When you click on the details of
the
information that is being sent, one of the files that is listed is
Outlook.exe.mdmp and the other is appcompat.txt

The problem is a result of Outlook hanging and just sitting there.
Sometimes you can click between folders of Outlook without any problem,
and
other times if you even click to open an email it freezes without any
warning. You do get a Program Not Responding. I have not seen a
solution
to
this anywhere. In fact, MS doesn't even have the phrase
outlook.exe.mdmp
anywhere as a searchable item. Go figure....if there is anyone out
there
who
knows how to fix this, there would be many people indebted to the
person
who
has the fix. I've seen a posting or two about adding anti-spyware, but
I
don't buy that, so save the post if that is the solution. I am up to
date
on
all MS patches, etc.

thanks in advance to and from many.

 

[Guest]

Roady....

thanks, the scanpst.exe utility seemed to work....it did find 113 errors. I
appreciate your help.

Have you tried running scanpst.exe already against your pst-file?
Do you have a virusscanner that integrates with Outlook? Disable this
integration and see if it still occurs.
Could you copy the entire event here? When opening it from the Event Viewer
just press the copy button.

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-FREE tool; QuickMail. Create new Outlook items anywhere from within Windows
-Properly back-up and restore your Outlook data

-----

I am using Outlook 2003, with the latest service pack. Or at least when I
go
to MS updates, no updates are available. Anyway, I use 4 or 5 POP3
accounts,
I usually only download the headers first, and then if the email is from
someone I do know, then I mark the message for download and then hit
send/receive. I've had this problem sporadically and then all of a sudden
its gotten worse. It seems to freeze up instantly when I try to open an
email with an attachment vs. just a plain email with no attachment. I
hope
this helps...thanks

It's the minidump file which reports the error to Microsoft. You didn't
include any details about your setup so it's hard to help you with
specific
info.
What is logged to the event viewer?
What version of Outlook are you using?
What account type are you using?

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-FREE tool; QuickMail. Create new Outlook items anywhere from within
Windows
-Properly back-up and restore your Outlook data

-----
If anyone is having problems with Outlook 2002 or 2003 and gets the
message
about sending a report to Microsoft. When you click on the details of
the
information that is being sent, one of the files that is listed is
Outlook.exe.mdmp and the other is appcompat.txt

The problem is a result of Outlook hanging and just sitting there.
Sometimes you can click between folders of Outlook without any problem,
and
other times if you even click to open an email it freezes without any
warning. You do get a Program Not Responding. I have not seen a
solution
to
this anywhere. In fact, MS doesn't even have the phrase
outlook.exe.mdmp
anywhere as a searchable item. Go figure....if there is anyone out
there
who
knows how to fix this, there would be many people indebted to the
person
who
has the fix. I've seen a posting or two about adding anti-spyware, but
I
don't buy that, so save the post if that is the solution. I am up to
date
on
all MS patches, etc.

thanks in advance to and from many.

 

[Guest]

Roady,

Hope you get this.....I am encountering the same problem again, however
scanpst does not work. I posted another message on 2/27 around 10pm CST,
here is the posting....

I have had this lingering problem with Outlook 2003 running on a Windows XP
Pro machine. My outlook.pst file is approx 640MB, well under the limit.
However I have it configured to send/receive from 6 POP3 accounts. Over the
past two months, I have gotten this error and it really slows and crashes my
Outlook. Here is the following message I get when their is no response from
Outlook

szAppName : OUTLOOK.EXE szAppVer : 11.0.8000.0 szModName : hungapp

szModVer : 0.0.0.0 offset : 00000000

C:\DOCUME~1\Braitz\LOCALS~1\Temp\WER912f.dir00\OUTLOOK.EXE.mdmp
C:\DOCUME~1\Braitz\LOCALS~1\Temp\WER912f.dir00\appcompat.txt

I also found another posting where it told me to clean the cache, run in
safe mode, etc. etc. and that doesn't work either, I really don't want to
create a whole new profile, unless it's my last resort.

Roady....

thanks, the scanpst.exe utility seemed to work....it did find 113 errors. I
appreciate your help.

Have you tried running scanpst.exe already against your pst-file?
Do you have a virusscanner that integrates with Outlook? Disable this
integration and see if it still occurs.
Could you copy the entire event here? When opening it from the Event Viewer
just press the copy button.

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-FREE tool; QuickMail. Create new Outlook items anywhere from within Windows
-Properly back-up and restore your Outlook data

-----

I am using Outlook 2003, with the latest service pack. Or at least when I
go
to MS updates, no updates are available. Anyway, I use 4 or 5 POP3
accounts,
I usually only download the headers first, and then if the email is from
someone I do know, then I mark the message for download and then hit
send/receive. I've had this problem sporadically and then all of a sudden
its gotten worse. It seems to freeze up instantly when I try to open an
email with an attachment vs. just a plain email with no attachment. I
hope
this helps...thanks


:

It's the minidump file which reports the error to Microsoft. You didn't
include any details about your setup so it's hard to help you with
specific
info.
What is logged to the event viewer?
What version of Outlook are you using?
What account type are you using?

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-FREE tool; QuickMail. Create new Outlook items anywhere from within
Windows
-Properly back-up and restore your Outlook data

-----
If anyone is having problems with Outlook 2002 or 2003 and gets the
message
about sending a report to Microsoft. When you click on the details of
the
information that is being sent, one of the files that is listed is
Outlook.exe.mdmp and the other is appcompat.txt

The problem is a result of Outlook hanging and just sitting there.
Sometimes you can click between folders of Outlook without any problem,
and
other times if you even click to open an email it freezes without any
warning. You do get a Program Not Responding. I have not seen a
solution
to
this anywhere. In fact, MS doesn't even have the phrase
outlook.exe.mdmp
anywhere as a searchable item. Go figure....if there is anyone out
there
who
knows how to fix this, there would be many people indebted to the
person
who
has the fix. I've seen a posting or two about adding anti-spyware, but
I
don't buy that, so save the post if that is the solution. I am up to
date
on
all MS patches, etc.

thanks in advance to and from many.