Outlook error when receiving email

[Rick]

On an inconsistent basis I get the following message when
sending/receiving email....

"Outlook is unable to connect to your incoming (POP3) e-
mail server......."

I have searched several possible solutions to this and do
not seem to have found a TRUE FIX. In other words, each
possible fix offered so far is just a suggestion
that "might" work.

Does anyone have the right answer to this. It is very
frustrating. When it happens, I have to re-boot the
computer and do the Send/Receive again to get it to
download my email.

I have WinXP Pro and Office XP Pro. Am running Norton
AntiVirus but not any other "stuff" from Norton.

I know of a number of people having the same issue and
they would all be very happy to resolve this. None of our
ISP's seem to know what it is about or have not heard of
this before.

Thanks in advance for any help.
Rick

 

[Jeff Stephenson [MSFT]]

First, there is no one reason for this happening so there is no one answer -
that's why you haven't found the "TRUE FIX".

Do you perhaps have multiple mail accounts with the same ISP? If so, they
may limit the number of connections you can make to their servers (to
prevent denial-of-service attacks), which could lead to what you're seeing.
Another thing to try is to turn off Norton Anti-Virus' scanning of your
email to see if that is the problem.

 

[Rick]

Additionally, if there is no ONE reason, then what are
all the reason's and what are all the fixes??? Where do
I find ALL of this information in ONE place?

- Rick

 

[Jeff Stephenson [MSFT]]

As much as you may want one fix for all your problems, there isn't one
because the problem can be caused by many different things. It could be a
configuration issue with Outlook, a bug in Outlook, a bug or configuration
issue in Windows or some other software you've installed, a problem with
your Internet connection, or a problem on one of your ISP's servers. Once
the problem is precisely identified there is often a simple fix, but we need
to identify the problem first - what you've got at the moment is just a
symptom.

The next step in figuring out what's wrong is for you to turn on diagnostic
logging (see
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q300479). If you
could leave that on until you get one of the errors, then post the
OPMLog.log file and the date/time the error occurred (it'll help track down
the point in the log that the problem occurred), I might be able to see
what's going wrong.

 

[Rick]

Thanks for the info on logging. I will try this.
Rick