Outllook keeps closing with error whenever i delete a message

[Guest]

Everytime i delete or move a message outlook 2003 closes down and restarts.
error reporting does not bring any solution.

I have tried repairing the programme and according to add/remove programs
the programme is repaired. Any ideas?

 

[Scott Atkins[MSFT]]

Hi,

The problem you are experiencing is likely to be caused by a corrupt Outlook profile or .PST file. Please perform the following steps to create a new profile and test.

- Close Outlook.
- Right click on the Microsoft Outlook icon on the Desktop and click Properties.
- Click the Show Profiles button.

Note: If you cannot find it, please double click the Mail icon in the Control Panel.

- Click Prompt for a profile to be used and click Apply.
- Click Add and type "new" in the Profile name box. Note: Please don't choose the same name of your original profile.
- Choose Add a new e-mail account and click Next.
- Choose your email type and type the necessary information.
- Click Next and click Finish.
- Click Finish to exit.
- Reopen Outlook.
- Choose the new profile in the profile list and click OK.

If the problem does not occur in the new profile, please refer to the following Microsoft Knowledge Base article to move your data to it:

287070 OL2002: How to Back Up, Restore, or Move Outlook Data
<http://support.microsoft.com/?id=287070>

Please note that this article also applies to Outlook 2003.

Regards,

Scott Atkins MCSE, MCSA
Partner Technical Lead - Outlook
Microsoft Technical Support
for Platforms and Business Applications
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