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[QUOTE="Carole23, post: 8849278, member: 36475"] The message that comes up is We were unable to sign you into windows live messenger, possibly because of a problem with the service or with your internet connection. Please make sure you are connected to the internet. To try and let us troubleshoot the problem click the troubleshoot button. Error code 81000306. I have followed all the steps in the troubleshooter with no success, which is why I think it is down to the router. I have checked my firewall, Zonelabs, and the correct exe file is there and allowed. So I am baffled. Carole [/QUOTE]