Microsoft Outlook has encountered a problem and needs to close. We are sorry fo



I have looked all over the Outlook 2002/XP support site
and cannot find the answer to this recurring problem.
This is even after downloading SP3 and Windows XP SP2.

I keep getting this error message:

Microsoft Outlook has encountered a problem and needs to
close. We are sorry for the inconvenience.
AppName: outlook.exe AppVer: 10.0.6626.0 ModName:
ModVer: 5.1.2600.2180 Offset: 00011e58

Any idea what I should do?




Chris Rutledge

We're having the same issue. We're rolling out Outlook
2003, and for the majority of people it works fine, but
for a seemingly random assortment of people it crashes

The strangest part is different things will cause the
crash. for one person, every time they save an
attachment is crashes. For another, whenever they open a
second calendar it crashes. For a third it crashes only
when opening certain emails.

I've tried uninstalling and reinstalling the
application. That seems to work temporarily for some
people, but eventually the problem comes back. Detect
and repair has no effect.

I've tried starting the application in Safe Mode and
Administrative mode, doesn't help.

Any ideas? What troubleshooting techniques should I be
trying out?

Thanks in advance for any help,

Chris Rutledge

Chris Rutledge

Hmmm, no word from anyone yet. is this forum monitored
by anyone?

Well, I may be spitting in the ocean, but here goes. I
came up with something that I think solves the problem,
but it seems like overkill. If I go into System and
delete the user's local profile and let them log on it
seems to fix the problem. I'm not sure yet if the
solution will stick or not.

But I'm not sure why this works. What files are being
recreated that were corrupt? We're using outlook with an
exchange server, so there isn't a local pst file with
stored emails (I don't think...). What local files would
be recreated that would change the way Outlook works?

Thanks again for any advice,



The date of this posting is creepy -- I've been running
Outlook 200 (part of Office 2000) for more than a year on
this Dell PC (transferred it from old one that bit the
dust). Then last week it started closing down due to
a 'fatal error' usually in the middle of composing an
email. I would lost all my 'envelope' items (ie to, cc,
subject - but my message would be saved in my inbox (not
drafts) when I restart the program.

Also I used to be able to run Outlook happily with other
programme, now it crashes whenever I run anything -- and
I'm not low on memory or anything!

I've reinstalled but the problem persists. I am really a
bit desparate because it is impairing my productivity v v

Help, please ....



May 28, 2009
Reaction score
Fix for Office 2003 or Office 2007 back to Office 2003 solution

I could not open my Outlook 2003 after I reverted back from Office 2007.

My computer said Microsoft Outlook has encountered a problem and needs to close. We are sorry for the inconvenience.

It offered to open my email account in safe mode.

Once in safe mode, under Help menu, I clicked on Detect and Repair...

After a short time, Outlook 2003 repaired itself!

I did have my Office 2003 in my disc drive the during the correction time.

I do not know if this helped although I did hear it running at times.

I’d found other solutions online...

Your Outlook issue:



Reverting from Office 2007 to Office 2003: MAPI32.dll vs. MSMAPI32.dll:

(Follow the steps given on renaming the MAPI)

One more thing…if Microsoft offers an update or install a fix as you go through any of these steps…allow it…this is a MS software and they now have updates to fix this common problem.

Best of luck.

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