Logitech Optical Desktop MX for Bluetooth.... AFTER Microsoft Desktop for Bluetooth

C

Christopher G.

I recently bought a Logitech Cordless Desktop MX for Bluetooth AFTER
having used and been disappointed with Microsoft's Wireless Optical
Desktop for Bluetooth. (Microsoft's Bluetooth stack does NOT contain
the Serial Profile for synchronizing the phone's address book with the
PC)

I uninstalled Microsoft's Bluetooth stack according to Microsoft's
online instructions.

I tried to remove Microsoft's Intellitype and Intellipoint keyboard
and mouse software using the add/remove program in WinXP however
strangely the "remove" button did not show up. I then deleted the
"type32.exe" and "point32.exe" programs manually and removed all
references to them in the registry that I could find. (I think about
3 references for each which seemed a small number)

I then installed Logitech's "setpoint" software and Bluetooth stack
from the installation CD.

When I rebooted the Bluetooth hub found and connected with the MX-900
mouse and then proceded to try and connect with the Bluetooth
keyboard.

The Logitech Connection Wizard found the keyboard and TRIED to Connect
with it but failed. The wizard gave the four digit passkey which I
typed in via the keyboard. It then stated to wait while it connnected
but failed to do so and retried with a new passkey number.

All this happened when I used a minimal boot with no utilities in the
systray including no firewall. I even checked to make sure that the
WinXP ICF firewall was NOT installed. (I use a DSL connection with a
router)

After failing I installed this same keyboard and mouse on a different
computer, a laptop with Windows 2000. This was totally successful and
the keyboard and mouse both worked beautifully.

(I was suprised however that in Windows 2000 the install did NOT
present me with the Logitech Connection Wizard at all, but connected
simply by me pressing the white connection button on the bottom of
both the mouse and keyboard and then pressing the blue lit connection
button on the bluetooth hub/mouse charger.)

The Logitech bluetooth hub was also successful in pairing and
connecting with my Sony Ericsson bluetooth enabled wireless phone. I
then disconnected and unpaired this in case it created some confusion
with pairing and connecting with the keyboard.

I checked that batteries were good and that the Bluetooth I.D. number
on the bottom of the keyboard matched what the Connection Wizard asked
for.

I also tried to pair and connect with the keyboard through "My
Bluetooth Places". This seemed to work for several seconds where the
two green arrows under the icon of the keyboard showed up but then
they disappeared showing an UNsuccessfull connection. The keyboard
icon then showed only the red checkmark and no green connection
arrows. (I think that this means that it remained paired)

I am at a loss here!

Any further ideas?

Thanks.

Christopher Grove
 
C

Christopher G.

I recently bought a Logitech Cordless Desktop MX for Bluetooth AFTER
having used and been disappointed with Microsoft's Wireless Optical
Desktop for Bluetooth. (Microsoft's Bluetooth stack does NOT contain
the Serial Profile for synchronizing the phone's address book with the
PC)

I uninstalled Microsoft's Bluetooth stack according to Microsoft's
online instructions.

I tried to remove Microsoft's Intellitype and Intellipoint keyboard
and mouse software using the add/remove program in WinXP however
strangely the "remove" button did not show up. I then deleted the
"type32.exe" and "point32.exe" programs manually and removed all
references to them in the registry that I could find. (I think about
3 references for each which seemed a small number)

I then installed Logitech's "setpoint" software and Bluetooth stack
from the installation CD.

When I rebooted the Bluetooth hub found and connected with the MX-900
mouse and then proceded to try and connect with the Bluetooth
keyboard.

The Logitech Connection Wizard found the keyboard and TRIED to Connect
with it but failed. The wizard gave the four digit passkey which I
typed in via the keyboard. It then stated to wait while it connnected
but failed to do so and retried with a new passkey number.

All this happened when I used a minimal boot with no utilities in the
systray including no firewall. I even checked to make sure that the
WinXP ICF firewall was NOT installed. (I use a DSL connection with a
router)

After failing I installed this same keyboard and mouse on a different
computer, a laptop with Windows 2000. This was totally successful and
the keyboard and mouse both worked beautifully.

(I was suprised however that in Windows 2000 the install did NOT
present me with the Logitech Connection Wizard at all, but connected
simply by me pressing the white connection button on the bottom of
both the mouse and keyboard and then pressing the blue lit connection
button on the bluetooth hub/mouse charger.)

The Logitech bluetooth hub was also successful in pairing and
connecting with my Sony Ericsson bluetooth enabled wireless phone. I
then disconnected and unpaired this in case it created some confusion
with pairing and connecting with the keyboard.

I checked that batteries were good and that the Bluetooth I.D. number
on the bottom of the keyboard matched what the Connection Wizard asked
for.

I also tried to pair and connect with the keyboard through "My
Bluetooth Places". This seemed to work for several seconds where the
two green arrows under the icon of the keyboard showed up but then
they disappeared showing an UNsuccessfull connection. The keyboard
icon then showed only the red checkmark and no green connection
arrows. (I think that this means that it remained paired)

I am at a loss here!

Any further ideas?

Thanks.

Christopher Grove



The following is what I got back from Logitech Support.

*********
Thank you for contacting Logitech's Electronic Technical Support.

I am sorry you are having difficulties using the Cordless Desktop MX
for Bluetooth on your system. Unfortunately it looks as if you have
gotten to the end of troubleshooting the devices.

If there was another Bluetooth stack on the system, it is possible you
will need to format your harddrive and reinstall Windows to get
another bluetooth stack to work correctly on the system. There is
really not more than we can offer, except to refer you to the previous
bluetooth company for help manually removing any residual bluetooth
drivers. If that does not help, our next suggestion would be to
reinstall Windows, then install the Logitech bluetooth software.

If you have any additional questions regarding your product, please
feel free to visit our website at www.logitech.com. Thank you for your
interest in Logitech.

*********

Unfortunately I had already followed Microsoft's instructions for
removing MS's Bluetooth stack.

Any other thoughts?

Christopher Grove
 

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