KB895900 Hotfix availability

[Guest]

I can't save from Word 2003 on my WinXP SP2 computer to a shared folder on a
Win98SE computer my network. The exact situation and error message is
described in KB895900.

The article says a Hotfix is available. How do I get it?

An email to MS Support (Windows XP) with the above info came back with a
suggestion to call someone else involved with Servers. Arghh.

John

 

[Richard G. Harper]

Have you considered following the instructions in the KB article and
requesting the hotfix?

--
Richard G. Harper [MVP Shell/User] (e-mail address removed)
* PLEASE post all messages and replies in the newsgroups
* for the benefit of all. Private mail is usually not replied to.
* My website, such as it is ... http://rgharper.mvps.org/
* HELP us help YOU ... http://www.dts-l.org/goodpost.htm

 

[Guest]

Hi Richard,

Believe it or not, that's the very first thing I did following the link in
the KB article. The answer I got was not how to download the hotfix but that
I should call a Windows Server specialist at Microsoft.

I replied (via forwarding as instructed) that the problem was with Windows
XP and not a Windows Server version and that I just wanted the specified
hotfix. I'm waiting to hear the response.

John

Have you considered following the instructions in the KB article and
requesting the hotfix?

--
Richard G. Harper [MVP Shell/User] (e-mail address removed)
* PLEASE post all messages and replies in the newsgroups
* for the benefit of all. Private mail is usually not replied to.
* My website, such as it is ... http://rgharper.mvps.org/
* HELP us help YOU ... http://www.dts-l.org/goodpost.htm

I can't save from Word 2003 on my WinXP SP2 computer to a shared folder on
a
Win98SE computer my network. The exact situation and error message is
described in KB895900.

The article says a Hotfix is available. How do I get it?

An email to MS Support (Windows XP) with the above info came back with a
suggestion to call someone else involved with Servers. Arghh.

John

 

[Malke]

Hi Richard,

Believe it or not, that's the very first thing I did following the
link in
the KB article. The answer I got was not how to download the hotfix
but that I should call a Windows Server specialist at Microsoft.

I replied (via forwarding as instructed) that the problem was with
Windows XP and not a Windows Server version and that I just wanted the
specified
hotfix. I'm waiting to hear the response.

MS phone number for hot fixes in USA - 800-936-5700

If you are not in the USA, I don't have a number for hot fixes, but do
have this link to MS International Support:

http://support.microsoft.com/common/international.aspx

Malke

 

[Guest]

Thanks Malke. I'll give that a try. I thought I had an easy one-step email
MS and get download site for Hotfix since my problem was exactly what the KB
article described, but it's been a bit harder.

John

 

[Richard G. Harper]

Doing anything support-related with Microsoft via email is painful and slow.
Make the phone call and you'll likely be amazed at how quickly it goes - and
if you truly need the hotfix and don't ask for anything else there is never
a charge for this service.

--
Richard G. Harper [MVP Shell/User] (e-mail address removed)
* PLEASE post all messages and replies in the newsgroups
* for the benefit of all. Private mail is usually not replied to.
* My website, such as it is ... http://rgharper.mvps.org/
* HELP us help YOU ... http://www.dts-l.org/goodpost.htm

 

[Guest]

Thanks Richard and all others. I called and have the hotfix I needed. No
charge of course, and very nice folks on the support lines.

Definitely for hotfixes calling is the way to go rather than email.

John

Doing anything support-related with Microsoft via email is painful and slow.
Make the phone call and you'll likely be amazed at how quickly it goes - and
if you truly need the hotfix and don't ask for anything else there is never
a charge for this service.

--
Richard G. Harper [MVP Shell/User] (e-mail address removed)
* PLEASE post all messages and replies in the newsgroups
* for the benefit of all. Private mail is usually not replied to.
* My website, such as it is ... http://rgharper.mvps.org/
* HELP us help YOU ... http://www.dts-l.org/goodpost.htm

Thanks Malke. I'll give that a try. I thought I had an easy one-step
email
MS and get download site for Hotfix since my problem was exactly what the
KB
article described, but it's been a bit harder.

John

 

[Richard G. Harper]

Glad I could help you get it all straightened out.

--
Richard G. Harper [MVP Shell/User] (e-mail address removed)
* PLEASE post all messages and replies in the newsgroups
* for the benefit of all. Private mail is usually not replied to.
* My website, such as it is ... http://rgharper.mvps.org/
* HELP us help YOU ... http://www.dts-l.org/goodpost.htm

Thanks Richard and all others. I called and have the hotfix I needed. No
charge of course, and very nice folks on the support lines.

Definitely for hotfixes calling is the way to go rather than email.

John

Doing anything support-related with Microsoft via email is painful and
slow.
Make the phone call and you'll likely be amazed at how quickly it goes -
and
if you truly need the hotfix and don't ask for anything else there is
never
a charge for this service.

--
Richard G. Harper [MVP Shell/User] (e-mail address removed)
* PLEASE post all messages and replies in the newsgroups
* for the benefit of all. Private mail is usually not replied to.
* My website, such as it is ... http://rgharper.mvps.org/
* HELP us help YOU ... http://www.dts-l.org/goodpost.htm

Thanks Malke. I'll give that a try. I thought I had an easy one-step
email
MS and get download site for Hotfix since my problem was exactly what
the
KB
article described, but it's been a bit harder.

John

:

jmk94903 wrote:

Hi Richard,

Believe it or not, that's the very first thing I did following the
link in
the KB article. The answer I got was not how to download the hotfix
but that I should call a Windows Server specialist at Microsoft.

I replied (via forwarding as instructed) that the problem was with
Windows XP and not a Windows Server version and that I just wanted
the
specified
hotfix. I'm waiting to hear the response.


MS phone number for hot fixes in USA - 800-936-5700

If you are not in the USA, I don't have a number for hot fixes, but do
have this link to MS International Support:

http://support.microsoft.com/common/international.aspx

Malke
--
MS-MVP Windows User/Shell
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic"