Internet Explorer crashes

[Guest]

My internet explorer "freezes" as soon as I open it. It just freezes and I've
tried scanning and I couldn't find anything. I was able to fix it by
"reinstalling" the tcp/ip protocol. But it happens again...
If it's any help, yesterday my computer found a trojan horse in the temp.
internet files. But I couldn't find the file when I searched for it.

 

[Don Varnau]

Hi,
This is usually caused by another program- often malware.

Download and run CWShredder, Ad-aware, Spybot (in that order.)
See: http://mvps.org/winhelp2002/unwanted.htm
Also note the security tips and other important information on that page.

Additional information at:
The Parasite Fight http://www.aumha.org/a/quickfix.htm
More security tips at http://www.aumha.org/a/parasite.htm
Bugs, Glitches & Stuffups: http://www.mvps.org/inetexplorer/Darnit.htm

If unsuccessful with those programs, you may have to post a HijackThis log
to one of the forums listed below. You will receive good help at any of
these forums. You might look for a forum that doesn't have too many
unanswered posts. You should also look for the proper forum for HijackThis
logs and a message along the lines of "Important- Read This First."

HijackThis instructions and download:
http://www.tomcoyote.org/hjt/
http://www.aumha.org/downloads/hijackthis.exe
(Additional information and warnings)
http://www.aumha.org/a/parasite.php#hjt

Forums:
http://forum.mvps.org/ Excellent help- low traffic. Visit
http://forum.aumha.org/viewtopic.php?t=4075 before posting the log.

http://castlecops.com/forums.html
http://www.spywarewarrior.com/index.php
http://tomcoyote.com/forums/
http://www.spywareinfo.com/forums/

Or...
A legitimate program running in the background may be causing this. Disable
(for diagnostic purposes) programs such as pop-up blockers, security,
anti-virus, etc. You may have to reinstall, or not reinstall, a program.

This (lengthy) troubleshooting process may help:
276393 - Understanding and Troubleshooting Unrecoverable Errors (Faults) in
Internet Explorer: http://support.microsoft.com/?kbid=276393

A repair of IE may help:
http://windowsxp.mvps.org/IEFAQ.htm >>> Tip #12 (WinXP)
If running XP SP2, you should uninstall SP2 before attempting a
repair/reinstall.
194177 - Description of the Internet Explorer Repair Tool (Many versions of
Windows- not XP)
http://support.microsoft.com/default.aspx?scid=kb;EN-US;194177
317228 - Error Message Occurs When You Try to Install a Windows Update
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q317228 (Win 98, ME,
2K)
318378 - How to Reinstall or Repair Internet Explorer and Outlook Express in
Windows XP: http://support.microsoft.com/default.aspx?scid=kb;EN-US;q318378

Hope this helps,
Don
[MS MVP- IE/OE]