John,
I had a feeling... ;-)
Try this...
From Control Panel> Internet Options> Advanced> uncheck "Enable third party
browser extensions." That should allow IE to work.
Or.. you might also be able to browse and download programs from the address
bar of Windows Explorer.
Download and run Run CWShredder from
http://www.spywareinfo.com/~merijn/downloads.html
CWShredder is only about 125 KB so it could be downloaded from another
machine onto a floppy disk if necessary.
Then download, install, *update* and run both of these programs:
Ad-aware from
http://www.lavasoft.de/software/adaware/
Spybot from
http://security.kolla.de/ (Remove items listed in red-others are
optional.)
Both programs should be updated after installation- before use.
If these programs don't remove the malware, HijackThis should be used to
post a log to the appropriate forum at one of these sites.
http://forum.mvps.org/
http://tomcoyote.com/forums/
http://www.lavasoftsupport.com/
http://www.spywareinfo.com/forums/
http://boards.cexx.org/
http://www.wilderssecurity.com/index.php
HijackThis instructions and download:
http://www.tomcoyote.org/hjt/
Security tips and other useful information at:
Dealing with Unwanted Spyware and Parasites:
http://mvps.org/winhelp2002/unwanted.htm
You should re-enable browser extensions after the cleanup.
Don
--
MVP IE/OE
Please reply to the newsgroup so that others may participate.
John said:
Don,
Thanks for the response. I have been away for a while and just now returned
home.
As for her problem.....
She can connect to her broadband, but when clicking on her browser, the
browser opens and closes many, many times
without actually going to a site. I saw about 35 open browsers before I
could close the browser (using task manager).
The sites don't appear to be anywhere she recognizes!
Thank you again for the help.
John Pittman
Don Varnau said:
John,
318378 - How to Reinstall or Repair Internet Explorer and Outlook
Express
in
Windows XP:
http://support.microsoft.com/default.aspx?scid=kb;EN-US;q318378
http://www.mvps.org/sramesh2k/IEFAQ.htm
#12 How to Reinstall or Repair IE / OE in Windows XP?
But, many problems don't require a reinstall. Can you post the problems
she's having?
Don
--
MVP IE/OE
Please reply to the newsgroup so that others may participate.
"John" <cmiinking[at]msn.somewhere> wrote in message
Where can I get a download of IE6?
All I could find was SP1 updates.
My neighbors IE is not working, she tried to remove
and reinstall from the add/remove panel in winXP.
Any help?
thanks. John