I can't received attached email

  • Thread starter Thread starter Bob Ang
  • Start date Start date
B

Bob Ang

Last fews month ago, i can received attachement file from all my receiver.Why
suddenly i can't receive attached email from one of my receiver.The file is
only 2kb. It's because of antivirus block his attachment file. I am using AVG
antivirus.
Please help me ...urgent
 
2KB is nothing. Are you sure there is an attachment? Do a Ctrl+F3 on the
message header to see the message source. I doubt there is an attachment,
but AVG's e-mail scanning makes it appear there is.

Normally, I would just say to turn off the e-mail scanning feature. It is a
redundant layer of protection that eats up CPUs and causes a multitude of
problems such as time-outs and account setting changes. Your up-to-date A/V
program will continue to protect you sufficiently. However, with AVG you
need to remove and reinstall AVG and choose Custom Mode. Uncheck E-mail
Scanning when you see that option. For some reason, just unchecking it in
the security center causes a conflict with the Windows Security Center.

See:
http://forum.grisoft.cz/freeforum/read.php?3,76131,76141
 
Thanks for your prompt reply. Yes, My customer do sent me an attachment
file.I didn't see in the message source.
i can see the attachment file in my webmail but once tranfer to windows mail
then dissapear.And last few month i still enable to receive his attachment
file.
then i try to receive attachment file using same pc but different account.
it can received. i try many times still can not solve my problem.
Only 1 of this receiver.

Please do reply.
 
1. Make sure email scanning is turned off in AVG or it will indicate
spurious attachments.

2. While viewing the body of the message press Ctrl-F3. An attachment will
be below the message text marked off a Part statement and a Cpntent-Type
ctatement. If that isn't there then there isn't any real attaschment.
 
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