Help & Support plus System Information do not work any more

[Philo Hippo]

Hi,

XP pack2, Compaq Deskpro, Pent II, 348Mhz, 128 MB of RAM
Help & Support plus System Information do not work any more, when I click on either, HelpCtr.exe appears in Task Manager and hung there, then disappears after a few seconds.

Any idea?

I have recently installed Help Workshop. Could that be the cause?

TIA


Phil

------------------------------------------

IT Analyst
SE1, London, UK,

http://uk.geocities.com/philippeoget
philippeoget at yahoo dot com

Programming Excel: <a href="http://uk.geocities.com/philippeoget/xl/InternetLinkOrganiser.zip" target="_blank">The Excel A2Z Project: </a>
http://uk.geocities.com/philippeoget/a2z/

 

[Will Denny]

Hi

Please try here:

"Why doesn't Help and Support work?"
http://www.kellys-korner-xp.com/top10faqs.htm

--

Will Denny
MS-MVP - Windows Shell/User
Please reply to the News Groups


Hi,

XP pack2, Compaq Deskpro, Pent II, 348Mhz, 128 MB of RAM
Help & Support plus System Information do not work any more, when I click on
either, HelpCtr.exe appears in Task Manager and hung there, then disappears
after a few seconds.
Any idea?
I have recently installed Help Workshop. Could that be the cause?
TIA

Phil

------------------------------------------

IT Analyst
SE1, London, UK,

http://uk.geocities.com/philippeoget
philippeoget at yahoo dot com

 

[Philo Hippo]

Thanks Will, going there now. TA very much

--

Hope that helps,

Phil

------------------------------------------

IT Analyst
SE1, London, UK,

http://uk.geocities.com/philippeoget
philippeoget at yahoo dot com

Programming Excel: <a
href="http://uk.geocities.com/philippeoget/xl/InternetLinkOrganiser.zip"
target="_blank">The Excel A2Z Project: </a>
http://uk.geocities.com/philippeoget/a2z/

 

[Philo Hippo]

I ran a small utility - MJ's Help Diagnostics - from there:
http://www.helpware.net/downloads/#MJs
this file was not registered for some reason: C:\WINDOWS\system32\hhctrl.ocx

Works fine now.
MJ's Help Diagnostics offered to re-register the ocx and all is A-OK
--

Hope that helps,

Phil

------------------------------------------

IT Analyst
SE1, London, UK,

http://uk.geocities.com/philippeoget
philippeoget at yahoo dot com

Programming Excel: <a
href="http://uk.geocities.com/philippeoget/xl/InternetLinkOrganiser.zip"
target="_blank">The Excel A2Z Project: </a>
http://uk.geocities.com/philippeoget/a2z/