Reply to thread

Message: [QUOTE="Ben, post: 11229392"] HP, I've arranged a meeting this afternoon with some of the BM consultants to discuss issues such as how we've complained to IBM, what response we've received, and how we can escalate it further. Also if we know/can find out why BM hogs so much memory. So I will post back my findings after that. For now, I've posted some more comments below... I'll find out this afternoon what has been said, and how its been escalated within IBM. I don't know IF we actually pay to be a business partner. I know to become one we had to have a certain number of certifications, and do a certain amount of business selling their products. I will find out for sure this afternoon. Wrong sort of consultant - my fault, we've called them 'Consultants' historically - these aren't computer consultants, they are our Business Analysts consultants, who go onsite, and use Business Modeler to look at internal business processes. Most of them aren't very computer literate, to be honest. They know how to use BM, but nothing about the internal workings. We don't run BM under VM, we tried, but its to slow, to the point of being able to type a sentance, then sit and watch as each charactor apears. We run other IBM software under VM, and it works without issue, mostly. However, due to BM requiring so much memory, by the time you have a base build with says 4GB, (really 3gb) then install WinXP & Office, for day 2 day use, then VMWare, and create a VM machine allocate that 2GB, then install WinXP in the VM, which will use at least 512mb, it leaves 1.5GB or less inside the VM to run BM. This is why we had to drop the VM idea for the BM users, and just install it directly on the base build. It runs a lot faster on the base build, but then gets this 'corruption' issue, when the user, who isn't a local admin, has to re-install. Will find out this afternoon. I believe IBM have released a number of fix packs for products such as WebSphere MQ, Process Server & Application Server etc, along with DB2, all of which addressed specific issues. See above comments on the consultants. And I agree, management don't want users to have local admin access, but want them to be able to re-install software. I feel like I'm stuck between a rock and a hard place, trying to impliment this, sometimes! There is, ibm.software.websphere...has a number of newsgroups underit, but I posted a similar question to this back in Novemeber last year, and it still has no answer. There are only a dozen or so posts, so it doesn't look like anyone ever gets a reply, or answers. There is a KB on the IBM website, but its a nightmare to search through, the site is painfully slow, and usually timesout. I'll find out this afternoon if there is a better resource for help/support. I'll try and run some tools across the machines to try and find out exactly what is causing the memory hog. Process Explorer from SysInternals should be able to show something interesting. Ben [/QUOTE]

Verification