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Message: [QUOTE="Ben, post: 11228693"] New comments below... The app isn't secret, I just didn't think it was specifically relivant to the discussion, its actually called Business Modeler. We've told them its flaky, and they know it causes us problems, but we're a fairly small company, so whether they'll listen to our feedback or not I don't know. Even if they did decide to fix some of the issues it could be a while before any update or new version is released. I know it 'shouldn't get corrupt, but the feedback from our consultants is that they've been on site, and the software stopped working properly, (I will try and get more specific feedback on 'how' exactly it stopped working properly) apparently another consultant that was onsite from another company had a similar issue in the past, and suggested uninstallilng and re-installing, which our consultant did, and this fixed the issue. By 'virtualisation' I mean having the base build laptop, which is a member of our domain, running with WinXP, Office etc so they can do day to day work, and pick up email. They would also have VM Workstation installed (Like MS Virtual PC), and have a virtual machine running inside the VM Workstation, and having this VM setup so its a standalone workstation, users get local admin rights, it doesn't have any network configured, (this stops users from being able to downloading any malware etc), and just runs the Business Modeler software. If the software needs uninstalling/re-installing then the user can do this, (We use this setup for other IBM software that requires less memory, and it works quite well). Currently we're running 32bit, and I know this is limited to 4gb, its also limited because I don't think there are many laptops that support more than 4gb memory anyway, even 64bit ones, certainly no laptop from Dell supports more than 4gb. The trouble is, as an IBM business parter, we're tied to using this software. And, you have to understand IBM, and that we're only a small company, they don't have to listen to our feedback. They have 140 different products, just under their websphere set, let alone all the other product sets they have. Personally, I think this means they don't spend enough time testing, and working out all of the bugs in the different products. No, i'm saying I don't want our users to be able to install software because its against company policy, thats why they aren't local admins. It also reducing the risk of malware installing itself. BUT until IBM fix the issues with Business Modeler, the users need to be able to re-install this particular application. I appreciate that I could have given more information on the app, but I needed to be careful because of the nature of the subject, (it probably doesn't look good when an IBM partner posts to a Microsoft forum saying the IBM software is flaky and causing problems). I was hoping there would be some standard method of fixing this issue, that would be generic to most software, whether it was IBM Business Modeler, Microsoft Office, or any other 3rd part app. I'm fairly certiain its not hardware or malware related, the laptops we're running this on are brand new Dell Latitude D630s with 4gb ram, we've tested on 3, each brought at different times in the past 2 months, so its not likely to be a dodgy batch. The laptops were clean installs, and run symantec client security, which should detect most malware, (although its not impossible that this is causing some problems). Ben [/QUOTE]

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