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Message: [QUOTE="Hal Hostetler [MVP-S/U], post: 1736496"] Unfortunately, Windows XP Fax has proven to be incompatible with many common modems and drivers, particularly older ones, even if the manufacturers claim they are "compatible" with Windows XP. Modem incompatibility is not apparent during installation or the initial setup. It only becomes apparent when you first try to send or receive a fax. The Fax Service will dial or will answer an incoming fax but then fail with any of a number of unhelpful error messages such as "Line is busy," "There is no answer," or "Reception error." There will be nothing in Event Viewer to give a clue as to where the problem might lie. These errors have been nearly impossible to track down. To do so requires enabling both PSS and debug logging of fax transmissions, both of which require fairly extensive registry changes. For the time being, the best advice is to attempt to use XP Fax only if you have a modem that is listed on the Windows XP Hardware Compatibility List and using the latest drivers. Hal -- Hal Hostetler, CPBE -- [email]hhh@kvoa.com[/email] Senior Engineer/MIS -- MS MVP-S/U -- WA7BGX [URL]http://www.kvoa.com[/URL] -- "When News breaks, we fix it!" KVOA Television, Tucson, AZ. NBC Channel 4 Still Cadillacin' - [URL="http://www.badnewsbluesband.com"]www.badnewsbluesband.com[/URL] [/QUOTE]