Can't offer remote assistance to vpn clients


Hii Sing Chung

I have problem offering remote assistance to clients that are connected to
our Windows 2000 RAS server. Whenever I try to offer remote assistance, I
got the error "the remote server machine does not exist or is unavailable".
These clients if put on the office network, I have no problem offering
remote assistance to them. This problem only happen after the clients were
updated to Windows XP sp2. It is natural I suspect the Windows firewall is
blocking it but even after I OFF the Windows firewall, it still didn't work,
and the firewall log has no trace of any connection attempt through remote
assistance. I have no problem PING-ing to the clients. I have no more ideas
to troubleshoot this problem. Can anyone provide further ideas?


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