This article was previously published under Q318023
SYMPTOMS
When you start your Windows XP-based computer after you install an ATI RADEON 64 MB DDR video adapter, the computer may continually shut down and then restart.
The computer stops responding at the Logon screen. After a short time, you may receive the following error message:
Windows has recovered from a serious error BCCode: 100000EA BCP1:81356020 BCP2:8145FB30 BCP3:814D7378 BCP4:00000001 OSVer: 5_1_2600 SP:0_0 Product: 256_1
You may receive an error report referencing the following files: C:\Windows\minidump\mini~0... .dmp" ...=unknown #'s C:\documents~1\defaut\locals~1\temp\wer3d.tmp.dir00\sysdata.xml
CAUSE
This issue may occur if the driver for the video adapter is the incorrect version.
RESOLUTION
To resolve this issue, install build 6.13.3276 of the Windows XP display driver for the ATI RADEON 64 MB DDR video adapter. To do this, visit the following ATI Technologies, Inc., Web site:
http://www.ati.com/support/drivers/powered.html
If either this link or build is no longer current, visit the following ATI Web site to inquire about the availability of an updated driver for the ATI RADEON 64 MB DDR video adapter:
http://support.ati.com
To download and install the driver, start the computer in Safe mode and use the Networking option. To do this, follow these steps:
Restart the computer.
When you receive the following message, press F8:
Please select the operating system to start
On the Windows Advanced Option Menu screen, use the ARROW keys to select Safe mode with Networking, and then press ENTER.
MORE INFORMATION
For additional information about how to troubleshoot another restart issue, click the following article number to view the article in the Microsoft Knowledge Base:
310396 Windows XP logon screen does not appear and the computer continuously restarts
For additional information about how to troubleshoot the video adapter driver in Safe mode, click the following article number to view the article in the Microsoft Knowledge Base:
292460 How to troubleshoot the video adapter driver in Safe mode in Windows XP
For additional information about Safe mode options in Windows XP, click the following article number to view the article in the Microsoft Knowledge Base:
315222 A description of the Safe boot mode options in Windows XP
For information about how to contact ATI Technologies, Inc., click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
65416 Hardware and Software Third-Party Vendor Contact List, A-K
60781 Hardware and Software Third-Party Vendor Contact List, L-P
60782 Hardware and Software Third-Party Vendor Contact List, Q-Z
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.