Botched Windows XP Update - Windows Freezes on Startup

[Guest]

Please Help - My PC powered off during the installation of a Windows XP Home
update, I'm not sure which one. Now Windows partially loads then freezes.
When I try to repair Windows using the recovery console, my administrator
account password doesn't work. Microsoft describes the problem in KB article
308402. When I go to the Microsoft support email/chat web page, I can't log
my problem because I am unable to access my product identification number,
because the PC won't boot. Thanks.

 

[Rick \Nutcase\ Rogers]

Hi,

You can bypass the sysprep problem using the boot disk set.

Using the WinXP Boot floppy set:
http://www.rickrogers.org/fixes.htm#Boot floppy

What were you thinking of doing once you reached that stage? I would
probably shoot for the "safe mode with command prompt" and run the
rstrui.exe file in the \windows\system32\restore folder instead.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org

 

[Guest]

I'm in a bind there, as well. I didn't get a floppy drive with the laptop.
Can I create the startup disks to run from a CD? Thanks.
RuZZ

 

[Rick \Nutcase\ Rogers]

Hi,

No, but if you get a USB floppy, most laptops will support booting from one.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org

 

[Guest]

Thanks, NC.
RuZZ

Hi,

No, but if you get a USB floppy, most laptops will support booting from one.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org