black screen, only mouse shows

[Sean]

Hi, I really need someones help,

i've spent the past couple hours working on this computer and have gotten
nowhere, here are the details:

-computer boots through windows screen, but no welcome screen appears, all i
get is a black screen with the mouse pointer. ctrl-alt-del does not work,
nor do any other shortcuts.
-booting into safe mode gives the same thing
-booting into command prompt gives the same thing as booting into safe mode
and normal mode
-i've done a repair installation and i'm getting the same problem.
-i've put the hardrive into another computer and scanned for viruses and
spyware, cleaning whatever was found.
-i've googled for hours and i've found people who had the same problem but
no solutions

apparently, all this started after having done a system restore

plz help

sean

 

[Malke]

Hi, I really need someones help,

i've spent the past couple hours working on this computer and have
gotten nowhere, here are the details:

-computer boots through windows screen, but no welcome screen appears,
all i get is a black screen with the mouse pointer. ctrl-alt-del does
not work, nor do any other shortcuts.
-booting into safe mode gives the same thing
-booting into command prompt gives the same thing as booting into safe
mode and normal mode
-i've done a repair installation and i'm getting the same problem.
-i've put the hardrive into another computer and scanned for viruses
and spyware, cleaning whatever was found.
-i've googled for hours and i've found people who had the same problem
but no solutions

apparently, all this started after having done a system restore

Since the Repair Installation didn't work, test the hardware first.
Download a diagnostic utility from the hard drive mftr.'s website.
Usually you'll make a bootable floppy. Boot with it and do a thorough
test. If the drive is faulty, replace it. If the drive looks good, I
guess you'll have to do a Clean Install, which will wipe everything.
Boot with the XP cd, take Installation, delete the partitions, create
new ones, install XP, install programs, restore data from backups.

Malke

 

[Steve N.]

Sean wrote:




Since the Repair Installation didn't work, test the hardware first.
Download a diagnostic utility from the hard drive mftr.'s website.
Usually you'll make a bootable floppy. Boot with it and do a thorough
test. If the drive is faulty, replace it. If the drive looks good, I
guess you'll have to do a Clean Install, which will wipe everything.
Boot with the XP cd, take Installation, delete the partitions, create
new ones, install XP, install programs, restore data from backups.

Malke

I'd test the RAM, too. Could be Video ROM shadowing to a bad RAM area.

www.memtest86.com

Steve

 

[Kelly]

Hi Sean,

Suggestions:

Computer Stops Responding with a Black Screen When You Start Windows
http://support.microsoft.com/directory/article.asp?ID=KB;EN-US;q314503

Windows XP Stops Responding at the Welcome Screen
http://support.microsoft.com/support/kb/articles/q294/4/27.asp

How to Perform a Clean Boot in Windows XP
How to Use Clean Boot Troubleshooting for Windows XP
How to Troubleshoot By Using the Msconfig Utility in Windows XP
http://www.kellys-korner-xp.com/xp_conflicts.htm

How to Recover from a Corrupted Registry that Prevents Windows XP from
Starting
http://support.microsoft.com/default.aspx?scid=KB;en-us;q307545

How to Disable a Service that Prevents Windows XP from Booting
http://support.microsoft.com/support/kb/articles/q244/9/05.asp

Use System Files to Create a Boot Disk to Guard Against Being Unable to
Start Win XP
http://www.kellys-korner-xp.com/xp_setup.htm

--
Happy Holidays,
Kelly (MS-MVP)

Troubleshooting Windows XP
http://www.kellys-korner-xp.com