Reply to thread

Message: [QUOTE="Guest, post: 9998424"] I purchased a laptop computer about a month ago with Windows Vista Basic. I bought the Premium upgrade online and I installed it according to instructions using Windows Anytime Upgrade. When it started in Vista Premium, the entire screen filled up with a blank blue screen with the writing Install software at the top and Please wait in the middle. Then a message came up requesting permission to run a program.(NIHelper.EXE) Following that another message came up to open a different program.(Toshiba Value Added Setup.exe). Then the computer just restarted and the same thing occurred again and again and again....What can be the trouble? I phoned the Toshiba Windows Vista help line but they said they could not help me with Vista Premium because the computer had been purchased with Vista Basic. We had already discovered that Vista will not work with a Lniksys router but that no longer seems to matter since the computer is busy restarting over and over again. Please help me! I am very frustrated because I simply cannot work with my new laptop!!! Thanks in advance! [/QUOTE]