I upgraded my hard drive on my home computer, prior to reinstalling Windows XP Home Edition on the new hard drive, I installed Windows 98, then I began the installation of XP Home Edition. At about 60+ % installation my computer started giving me error messages that files could not be copied, and that the Windows image on the CD was not valid. I was unable to complete the installation of Windows XP. My MS software supplier says they are not responsible and to contact MS. I attempted to contact MS regarding the invalid (????) disk image and not being able to reinstall Windows XP, but there is a charge when I enter my product ID #. First, this is a valid MS CD bought from a large retailer, and I had it loaded on my computer prior to wanting to reload on my new hard drive, and second, I don't believe I should have to pay to have this confirmed. Has anyone else experienced this problem: not being able to reload XP?