windows xp update install problems..

Discussion in 'Windows XP Performance' started by mike, Oct 9, 2004.

  1. mike

    mike Guest

    i recently purchased a computer for my kids at a garage
    sale that came with windows xp professional already
    loaded. i have been able to install all of the automatic
    updates except the service packs. i get an error message
    that says something to the effect that my product key is
    invalid and it cannot install the service packs. what do
    i do know. do i have to purchase a new product key to be
    able to update my software? the letters OEM do not appear
    on my "registerd to" page. i'm not sure where the
    software came from originally. hopefully i don't have to
    purchase the full program...any help would be
    appreaciated...thanks....mike
     
    mike, Oct 9, 2004
    #1
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  2. It appears you have a pirated, illegal version of Windows XP Professional
    installed on that computer.

    Run the Windows XP Product Key Validation Assistant:
    http://www.microsoft.com/resources/howtotell/ww/windows/default.mspx

    You receive a "The product key used to install Windows is invalid" error message:
    http://support.microsoft.com/default.aspx?scid=kb;en-us;326904&Product=winxp

    If you are getting the following error message when attempting to update:

    "The product key used to install Windows is invalid"

    You'll have to purchase a new "Full Version" of Windows XP Professional
    and perform a "Repair Install" using the new Windows XP Pro CD and Product Key
    that comes with it. (You cannot simply change the Product Key)

    How to Perform a Windows XP Repair Install
    http://www.michaelstevenstech.com/XPrepairinstall.htm

    --
    Carey Frisch
    Microsoft MVP
    Windows XP - Shell/User

    Be Smart! Protect Your PC!
    http://www.microsoft.com/athome/security/protect/default.aspx

    -------------------------------------------------------------------------

    "mike" wrote:

    | i recently purchased a computer for my kids at a garage
    | sale that came with windows xp professional already
    | loaded. i have been able to install all of the automatic
    | updates except the service packs. i get an error message
    | that says something to the effect that my product key is
    | invalid and it cannot install the service packs. what do
    | i do know. do i have to purchase a new product key to be
    | able to update my software? the letters OEM do not appear
    | on my "registerd to" page. i'm not sure where the
    | software came from originally. hopefully i don't have to
    | purchase the full program...any help would be
    | appreaciated...thanks....mike
     
    Carey Frisch [MVP], Oct 9, 2004
    #2
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