Windows XP Professional "Error Code: 0x81000370"

[Keith Vaughn]

Windows XP Professional "Error Code: 0x81000370"
System: DELL INSPIRON 8100
1 GHZ Processor
512 RAM
20 GB Hard-Drive
40% FREE
Operating System: Windows XP SP1A
Browser: Internet Explorer 6.0 SP1
MSN Messenger: 6.2

Recently I found I cannot;
1.) Browse / Scan for Updates at windowsupdate.com Cannot find the page
2.) Browse hotmail.com so I cannot Login and retrieve Hotmail
3.) MSN Messenger 6.2 will not connect displays "Error Code: 0x81000370"

What I attempted to Fix / resolve this:

1st: Full System Scan for Virus w/ McAfee (Latest DAT)
2nd: Disabled Anti-Virus
3rd: Uninstalled Sygate Firewall 5.5
4th: Set I.E. 6.0 back to DEFAULT Settings
5th: Lowered Security Settings to LOW
6th: Added to TRUSTED SITES;
microsoft.windowsupdate.com
hotmail.com
*Unchecked https:
7th: Uninstalled Internet Explorer and Reinstalled Internet Explorer
8th: Uninstalled MSN Messenger 6.2 and Reinstalled MSN Messenger 6.2
9th: Within Windows XP desktop, I inserted XP CD and "Upgraded" the OS
10th: Changed Boot Sequence and Booted to XP OS CD and Selected:
1: C\Windows
"R" for repair the OS, gave admin password and prompt immediately
changed to:
C:\Windows
Not sure what else to do ?
Attempting to get MSN Messenger going tonite by;
a.) Open MSN Messenger 6.2
Select TOOLS
Select OPTIONS
General Tab has 4 Boxes CHECKED
I'm unchecking Boxes: 1, 3, and 4 (Per Msn /Hotmail Telephone Tech Support)

Any input on how I can restore I.E. 6.0 so as to allow me to goto and scan for
updates at: windowsupdate.com
and to login my hotmail.com account is GREATLY Appreciated
*Note: I can Browse all over the Internet and even Login to my
Online Bank and CC accounts, "Just" Microsoft related sites
I can't get to......I can goto the www.microsoft.com site and Browse
there and goto the Security Pages

Thank YOU

Keith Vaughn
Modesto, CA.

 

[Jonathan Kay [MVP]]

Greetings Keith,

Here are some suggestions you should check/try if you haven't already:

1. The date on your computer needs to be set properly -- double click the clock verify that
the time and date are set.
2. If your password information is not saved, verify that you are typing it in with the
correct case (uppercase or lowercase).
3. Change your password @ http://memberservicesnet.passport.com/memberservice.srf to
something smaller (under 10-12 characters), then try signing in again.
4. If you use a firewall (like ZoneAlarm, Norton Internet Security etc. ), it's possible
that Messenger doesn't have the correct rights to access the Internet, especially since you
upgraded. You may need to re/add Messenger to the allowed list of programs in your firewall
if this is the case.
5. If you disabled your firewall in the past, it still may be blocking Messenger -- try
restarting it and see if that helps the situation. You also might try uninstalling an
installed firewall, to verify that it isn't causing a problem (even if it is disabled).
6. Clear your IE cache and cookies -- open Internet Explorer, click the Tools menu, then
Internet Options, then click the Delete Files button, and when that's complete click the
Delete Cookies button.
7. Check your IE Security settings -- open Internet Explorer, click the Tools menu, then
Internet Options, then Advanced tab, scroll to the Security section, and verify that "Check
for server certificate revocation" is unchecked. Also verify that 'Use SSL 2.0' and Use SSL
3.0' is checked, then click OK.
8. Click Start, then Run, and enter the following:
regsvr32 softpub.dll
then click OK

____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

Windows XP Professional "Error Code: 0x81000370"
System: DELL INSPIRON 8100
1 GHZ Processor
512 RAM
20 GB Hard-Drive
40% FREE
Operating System: Windows XP SP1A
Browser: Internet Explorer 6.0 SP1
MSN Messenger: 6.2
Recently I found I cannot;
1.) Browse / Scan for Updates at windowsupdate.com Cannot find the page
2.) Browse hotmail.com so I cannot Login and retrieve Hotmail
3.) MSN Messenger 6.2 will not connect displays "Error Code: 0x81000370"
What I attempted to Fix / resolve this:
1st: Full System Scan for Virus w/ McAfee (Latest DAT)
2nd: Disabled Anti-Virus
3rd: Uninstalled Sygate Firewall 5.5
4th: Set I.E. 6.0 back to DEFAULT Settings
5th: Lowered Security Settings to LOW
6th: Added to TRUSTED SITES;
microsoft.windowsupdate.com
hotmail.com
*Unchecked https:
7th: Uninstalled Internet Explorer and Reinstalled Internet Explorer
8th: Uninstalled MSN Messenger 6.2 and Reinstalled MSN Messenger 6.2
9th: Within Windows XP desktop, I inserted XP CD and "Upgraded" the OS
10th: Changed Boot Sequence and Booted to XP OS CD and Selected:
1: C\Windows
"R" for repair the OS, gave admin password and prompt immediately
changed to:
C:\Windows
Not sure what else to do ?
Attempting to get MSN Messenger going tonite by;
a.) Open MSN Messenger 6.2
Select TOOLS
Select OPTIONS
General Tab has 4 Boxes CHECKED
I'm unchecking Boxes: 1, 3, and 4 (Per Msn /Hotmail Telephone Tech Support)
Any input on how I can restore I.E. 6.0 so as to allow me to goto and scan for
updates at: windowsupdate.com
and to login my hotmail.com account is GREATLY Appreciated
*Note: I can Browse all over the Internet and even Login to my
Online Bank and CC accounts, "Just" Microsoft related sites
I can't get to......I can goto the www.microsoft.com site and Browse
there and goto the Security Pages
Thank YOU
Keith Vaughn
Modesto, CA.

 

[Keith Vaughn]

Thank You Jonanthan

Appreciate your Help

Keith

Modesto, CA

Greetings Keith,

Here are some suggestions you should check/try if you haven't already:

1. The date on your computer needs to be set properly -- double click the clock verify that
the time and date are set.
2. If your password information is not saved, verify that you are typing it in with the
correct case (uppercase or lowercase).
3. Change your password @

http://memberservicesnet.passport.com/memberservice.srf to

 

[Jonathan Kay [MVP]]

Hi Keith,

No problem =)
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

 

[Guest]

desculpe o idioma meu ingles e pessim
estou com problema de conexao no messenger e no hot mail fazem 3 dias... naum consigo ler meus e mails ele diz q naum foi possivel abrir a pagina, naum consigo mudar minha senha, nem criar uma nova conta nem qualquer outra tentativa as paginas relacionadas ao hotmail naum abrem preciso d ajuda pois trabalho com mensager.
ja mudei os cookies nivel d segurança quase tudo....