Windows Is Unable To Check For Updates

Discussion in 'Windows Vista General Discussion' started by Dell Boy, Apr 7, 2008.

  1. Dell Boy

    Dell Boy Guest

    I've been asked to help with a Vista Ultimate PC that is not downloading and
    installing Microsoft Updates. If a manual check for updates is initiated the
    user gets the error "Windows Is Unable To Check For Updates". One update,
    Office 2007 SP1, has been downloaded but if the user tries to install it
    Microsoft Update hangs.

    This problem appears to have come about because the PC is connected to an
    ADSL Modem/Router which hasn't been able to connect for three months. The
    ADSL problem has now been resolved.

    BITS and the Windows Update service are started and set to Automatic.

    I don't have easy access to this machine but I will be able to examine it in
    3 days time and would appreciate any advice that is available.
     
    Dell Boy, Apr 7, 2008
    #1
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  2. How to troubleshoot common Windows Update, Microsoft Update, and Windows
    Server Update Services installation issues:
    http://support.microsoft.com/kb/906602

    --
    Was this helpful? Then click the Ratings button. Voting helps the web
    interface.
    http://www.microsoft.com/wn3/locales/help/help_en-us.htm#RateAPostAsAnswer
    Mark L. Ferguson
    ..

    "Dell Boy" <Dell am> wrote in message
    news:...
    > I've been asked to help with a Vista Ultimate PC that is not downloading
    > and
    > installing Microsoft Updates. If a manual check for updates is initiated
    > the
    > user gets the error "Windows Is Unable To Check For Updates". One update,
    > Office 2007 SP1, has been downloaded but if the user tries to install it
    > Microsoft Update hangs.
    >
    > This problem appears to have come about because the PC is connected to an
    > ADSL Modem/Router which hasn't been able to connect for three months. The
    > ADSL problem has now been resolved.
    >
    > BITS and the Windows Update service are started and set to Automatic.
    >
    > I don't have easy access to this machine but I will be able to examine it
    > in
    > 3 days time and would appreciate any advice that is available.
    >
    >
     
    Mark L. Ferguson, Apr 7, 2008
    #2
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  3. Hello,

    Thanks for your post.

    Typically the 'Windows Is Unable To Check For Updates' error message always
    results from the blocking of Windows update connection attempt.

    1. First, please confirm that there is no any third-party firewalls
    preventing Windows update to communicate with 'update.microsoft.com'.

    2. Check whether the Windows firewall is blocking the Windows update.

    3. About the Office 2007 SP1 installation issue, please verify the Office
    Source Engine (OSE) service is started.
    - Type 'services.msc' in the command prompt and open Services MMC
    - Check whether Office Source Engine (OSE) service is started.
    - If not, right click and start this service. Then install the Office 2007
    SP1 and check how it works.

    Also I'd like to know the error code together with the 'Windows Is Unable
    To Check For Updates' error message. If it is 8024402c, you can follow this
    step to fix it:
    1. Click Start, type services.msc in the Start Search box, and click OK.
    2. Double-click "Windows Update" in the list and stop the service.
    3. Click Start, type 'regedit' in the Start Search box, and click OK.
    4. Backup the registry and then delete the following registry key:

    HKLM\Software\Policies\Microsoft\Windows\WindowsUpdate

    5. Go back to the services and start the Windows Update service.
    6. Try to do the updates now.

    If this problem continues, I suggest that you submit a Windows Update case
    to Microsoft Product Support Services so that this issue can be resolved
    efficiently. Windows Update case is free of charge. To submit a Windows
    Updates problem, please select "Windows Update" from the following link:

    http://support.microsoft.com/gp/assistsupport

    Hope it helps.


    Sincerely,
    Miles Li

    Microsoft Online Partner Support
    Microsoft Global Technical Support Center

    Get Secure! - www.microsoft.com/security
    =====================================================
    When responding to posts, please "Reply to Group" via your newsreader so
    that others may learn and benefit from your issue.
    =====================================================
    This posting is provided "AS IS" with no warranties, and confers no rights.
     
    Miles Li [MSFT], Apr 8, 2008
    #3
  4. Dell Boy

    Dell Boy Guest

    Hi Miles, thanks for your reply.

    I will take this info with me when I go to work on the machine in two days
    time and will post again as soon as I can thereafter.

    Thanks again,
    Malcolm

    "Miles Li [MSFT]" wrote:

    > Hello,
    >
    > Thanks for your post.
    >
    > Typically the 'Windows Is Unable To Check For Updates' error message always
    > results from the blocking of Windows update connection attempt.
    >
    > 1. First, please confirm that there is no any third-party firewalls
    > preventing Windows update to communicate with 'update.microsoft.com'.
    >
    > 2. Check whether the Windows firewall is blocking the Windows update.
    >
    > 3. About the Office 2007 SP1 installation issue, please verify the Office
    > Source Engine (OSE) service is started.
    > - Type 'services.msc' in the command prompt and open Services MMC
    > - Check whether Office Source Engine (OSE) service is started.
    > - If not, right click and start this service. Then install the Office 2007
    > SP1 and check how it works.
    >
    > Also I'd like to know the error code together with the 'Windows Is Unable
    > To Check For Updates' error message. If it is 8024402c, you can follow this
    > step to fix it:
    > 1. Click Start, type services.msc in the Start Search box, and click OK.
    > 2. Double-click "Windows Update" in the list and stop the service.
    > 3. Click Start, type 'regedit' in the Start Search box, and click OK.
    > 4. Backup the registry and then delete the following registry key:
    >
    > HKLM\Software\Policies\Microsoft\Windows\WindowsUpdate
    >
    > 5. Go back to the services and start the Windows Update service.
    > 6. Try to do the updates now.
    >
    > If this problem continues, I suggest that you submit a Windows Update case
    > to Microsoft Product Support Services so that this issue can be resolved
    > efficiently. Windows Update case is free of charge. To submit a Windows
    > Updates problem, please select "Windows Update" from the following link:
    >
    > http://support.microsoft.com/gp/assistsupport
    >
    > Hope it helps.
    >
    >
    > Sincerely,
    > Miles Li
    >
    > Microsoft Online Partner Support
    > Microsoft Global Technical Support Center
    >
    > Get Secure! - www.microsoft.com/security
    > =====================================================
    > When responding to posts, please "Reply to Group" via your newsreader so
    > that others may learn and benefit from your issue.
    > =====================================================
    > This posting is provided "AS IS" with no warranties, and confers no rights.
    >
    >
     
    Dell Boy, Apr 8, 2008
    #4
  5. Dell Boy

    Dell Boy Guest

    Hi Miles,

    When I got to examine the machine it had installed the Office 2007 SP1
    update but there were still some outstanding Microsoft Updates. I tried to
    install them and got error 800705. However, some updates must have installed
    in the background because I unexpectedly got a "Windows Needs To Restart
    After Installing Updates Prompt" in the notification area. After restarting I
    found I could successfully download and install all of the available updates.

    Thanks again for your help.
    Malcolm

    "Miles Li [MSFT]" wrote:

    > Hello,
    >
    > Thanks for your post.
    >
    > Typically the 'Windows Is Unable To Check For Updates' error message always
    > results from the blocking of Windows update connection attempt.
    >
    > 1. First, please confirm that there is no any third-party firewalls
    > preventing Windows update to communicate with 'update.microsoft.com'.
    >
    > 2. Check whether the Windows firewall is blocking the Windows update.
    >
    > 3. About the Office 2007 SP1 installation issue, please verify the Office
    > Source Engine (OSE) service is started.
    > - Type 'services.msc' in the command prompt and open Services MMC
    > - Check whether Office Source Engine (OSE) service is started.
    > - If not, right click and start this service. Then install the Office 2007
    > SP1 and check how it works.
    >
    > Also I'd like to know the error code together with the 'Windows Is Unable
    > To Check For Updates' error message. If it is 8024402c, you can follow this
    > step to fix it:
    > 1. Click Start, type services.msc in the Start Search box, and click OK.
    > 2. Double-click "Windows Update" in the list and stop the service.
    > 3. Click Start, type 'regedit' in the Start Search box, and click OK.
    > 4. Backup the registry and then delete the following registry key:
    >
    > HKLM\Software\Policies\Microsoft\Windows\WindowsUpdate
    >
    > 5. Go back to the services and start the Windows Update service.
    > 6. Try to do the updates now.
    >
    > If this problem continues, I suggest that you submit a Windows Update case
    > to Microsoft Product Support Services so that this issue can be resolved
    > efficiently. Windows Update case is free of charge. To submit a Windows
    > Updates problem, please select "Windows Update" from the following link:
    >
    > http://support.microsoft.com/gp/assistsupport
    >
    > Hope it helps.
    >
    >
    > Sincerely,
    > Miles Li
    >
    > Microsoft Online Partner Support
    > Microsoft Global Technical Support Center
    >
    > Get Secure! - www.microsoft.com/security
    > =====================================================
    > When responding to posts, please "Reply to Group" via your newsreader so
    > that others may learn and benefit from your issue.
    > =====================================================
    > This posting is provided "AS IS" with no warranties, and confers no rights.
    >
    >
     
    Dell Boy, Apr 15, 2008
    #5
  6. Hello,

    I am glad that the information is helpful for you. If you have any other
    question, welcome to newsgroup again.

    Sincerely,
    Miles Li

    Microsoft Online Partner Support
    Microsoft Global Technical Support Center

    Get Secure! - www.microsoft.com/security
    =====================================================
    When responding to posts, please "Reply to Group" via your newsreader so
    that others may learn and benefit from your issue.
    =====================================================
    This posting is provided "AS IS" with no warranties, and confers no rights.
     
    Miles Li [MSFT], Apr 18, 2008
    #6
  7. Dell Boy

    Treblegirl Guest

    Hi, Miles:
    My error code is 80244019, which I have been unable to find in the Help
    section. I also have attempted to check for updates and get the message
    "Windows is unable to check for new updates", even though I have disabled the
    firewall and the anti-virus protection of Norton 360. Can you help me?
    --
    Treblegirl


    "Miles Li [MSFT]" wrote:

    > Hello,
    >
    > Thanks for your post.
    >
    > Typically the 'Windows Is Unable To Check For Updates' error message always
    > results from the blocking of Windows update connection attempt.
    >
    > 1. First, please confirm that there is no any third-party firewalls
    > preventing Windows update to communicate with 'update.microsoft.com'.
    >
    > 2. Check whether the Windows firewall is blocking the Windows update.
    >
    > 3. About the Office 2007 SP1 installation issue, please verify the Office
    > Source Engine (OSE) service is started.
    > - Type 'services.msc' in the command prompt and open Services MMC
    > - Check whether Office Source Engine (OSE) service is started.
    > - If not, right click and start this service. Then install the Office 2007
    > SP1 and check how it works.
    >
    > Also I'd like to know the error code together with the 'Windows Is Unable
    > To Check For Updates' error message. If it is 8024402c, you can follow this
    > step to fix it:
    > 1. Click Start, type services.msc in the Start Search box, and click OK.
    > 2. Double-click "Windows Update" in the list and stop the service.
    > 3. Click Start, type 'regedit' in the Start Search box, and click OK.
    > 4. Backup the registry and then delete the following registry key:
    >
    > HKLM\Software\Policies\Microsoft\Windows\WindowsUpdate
    >
    > 5. Go back to the services and start the Windows Update service.
    > 6. Try to do the updates now.
    >
    > If this problem continues, I suggest that you submit a Windows Update case
    > to Microsoft Product Support Services so that this issue can be resolved
    > efficiently. Windows Update case is free of charge. To submit a Windows
    > Updates problem, please select "Windows Update" from the following link:
    >
    > http://support.microsoft.com/gp/assistsupport
    >
    > Hope it helps.
    >
    >
    > Sincerely,
    > Miles Li
    >
    > Microsoft Online Partner Support
    > Microsoft Global Technical Support Center
    >
    > Get Secure! - www.microsoft.com/security
    > =====================================================
    > When responding to posts, please "Reply to Group" via your newsreader so
    > that others may learn and benefit from your issue.
    > =====================================================
    > This posting is provided "AS IS" with no warranties, and confers no rights.
    >
    >
     
    Treblegirl, Jul 5, 2008
    #7
  8. Dell Boy

    cmjanson

    Joined:
    Jun 5, 2012
    Messages:
    1
    Likes Received:
    0
    I was able to fix this by selecting 'aggressive' in the MS Fixit tool (you should try it without that first)

    MicrosoftFixit50202.msi
     
    cmjanson, Jun 5, 2012
    #8
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