Windows installer issues

Discussion in 'Microsoft Windows 2000 MSI' started by Jay Barthel, Sep 19, 2003.

  1. Jay Barthel

    Jay Barthel Guest

    Hello all,

    I am having a strange problem with the installer and need
    some help.

    After downlaoding updates and and fixes for my computer
    (W2KPro) I started having tons of problems. After 9 hours
    on the phone with Microsoft and removing everything I
    updated, i have most of my computer back with 2 exceptions.

    When my computer logs on, the windows installer attempts
    to re-load Easy CD Creator 5 from Roxio, even though it is
    already loaded. When i tell it where the MSI file is, it
    simply quits. Secondly, when i log onto Internet
    Explorer, the installer comes up and says "Preparing to
    install", yet does nothing else.

    My main problem with all of this is now my CD/RW drive
    doesn't read the DirectCD files. i have attempted to
    unistall and reinstall Roxio, but when ever I do the
    system tells me "There is an install already in progress"

    If anyone has any suggustions I would SO appreciate it.

    Thanks,

    Jay
     
    Jay Barthel, Sep 19, 2003
    #1
    1. Advertisements

  2. Hi Jay,

    My name is Dennis Schmidt. Thank you for using the Microsoft Newsgroups.

    The problem is caused by the failed install\uninstall. Try using the
    following steps:

    1. Go to start, run and type regedit.
    2. Navigate in the registry editor to
    hklm\software\microsoft\windows\current version\installer\inprogress.
    3. Click on the inprogress key and note the name of the file listed on the
    right side for databasepath (should be have a .msi extension).
    4. Rename inprogress to oldinprogress.
    5. Close the registry editor.
    6. Open My Computer.
    7. Navigate to C:\Windows\Installer (Installer folder is hidden by
    default) and rename the file noted in step 3.
    8. Reboot the computer and try the install again.

    I hope this helps! If you have additional questions on this topic, please
    reply to this posting.

    Need quick answers to questions like these? The Microsoft Knowledge Base
    provides a wealth of information that you can use to troubleshoot a problem
    or answer a question! It's located at
    http://support.microsoft.com/support/c.asp?M=F>.

    This posting is provided "AS IS" with no warranties, and confers no rights.
    You assume all risk for your use. © 2001 Microsoft Corporation. All rights
    reserved.

    Regards,
    Dennis Schmidt
    Microsoft Support
     
    Dennis Schmidt, Sep 19, 2003
    #2
    1. Advertisements

  3. Jay Barthel

    Phil Wilson Guest

    KB articles 319624 and 324906 seem to be the most common fixes for this type of
    issue (they're really describing the same problem).
    --
    Phil Wilson [MVP Windows Installer]
    ----
    "Aaron Neese" <> wrote in message
    news:02ce01c38130$89945980$...
    > The MS Installer service is broken. We've been deploying
    > Win2KSP3 to boxes that had SP1. After rebooting, we get
    > the same messages with MS Office apps and others that you
    > received. Apparently on some systems, SP3 kind of halfway
    > installs the newer MS Installer files, leaving the device
    > with parts of version 1.x and parts of version 2.x.
    >
    > Go to the MS downloads section and search for the MS
    > Installer upgrade that's appropriate for your OS. This
    > has solved all of our cases with this...hopefully you'll
    > get the same mileage.
    >
    > -Aaron
    > >-----Original Message-----
    > >Hello all,
    > >
    > >I am having a strange problem with the installer and need
    > >some help.
    > >
    > >After downlaoding updates and and fixes for my computer
    > >(W2KPro) I started having tons of problems. After 9

    > hours
    > >on the phone with Microsoft and removing everything I
    > >updated, i have most of my computer back with 2

    > exceptions.
    > >
    > >When my computer logs on, the windows installer attempts
    > >to re-load Easy CD Creator 5 from Roxio, even though it

    > is
    > >already loaded. When i tell it where the MSI file is, it
    > >simply quits. Secondly, when i log onto Internet
    > >Explorer, the installer comes up and says "Preparing to
    > >install", yet does nothing else.
    > >
    > >My main problem with all of this is now my CD/RW drive
    > >doesn't read the DirectCD files. i have attempted to
    > >unistall and reinstall Roxio, but when ever I do the
    > >system tells me "There is an install already in progress"
    > >
    > >If anyone has any suggustions I would SO appreciate it.
    > >
    > >Thanks,
    > >
    > >Jay
    > >.
    > >
     
    Phil Wilson, Sep 23, 2003
    #3
  4. Jay Barthel

    Jay Barthel Guest

    Dennis,

    I appreciate the help, but unfortunately there none of the
    filenames you listed on my computer. I checked ALL of the
    registry and both the windows and program files folders on
    my hard drive. I did find the installer folders, but
    there were no "inprogress" folders after that.

    At this point I have about given up. I've ran a dozen or
    so repairs and 2 re-installs, it just doesn't help.

    Thanks for the help anyway,

    Jay

    >-----Original Message-----
    >Hi Jay,
    >
    >My name is Dennis Schmidt. Thank you for using the

    Microsoft Newsgroups.
    >
    >The problem is caused by the failed install\uninstall.

    Try using the
    >following steps:
    >
    >1. Go to start, run and type regedit.
    >2. Navigate in the registry editor to
    >hklm\software\microsoft\windows\current

    version\installer\inprogress.
    >3. Click on the inprogress key and note the name of the

    file listed on the
    >right side for databasepath (should be have a .msi

    extension).
    >4. Rename inprogress to oldinprogress.
    >5. Close the registry editor.
    >6. Open My Computer.
    >7. Navigate to C:\Windows\Installer (Installer folder is

    hidden by
    >default) and rename the file noted in step 3.
    >8. Reboot the computer and try the install again.
    >
    >I hope this helps! If you have additional questions on

    this topic, please
    >reply to this posting.
    >
    >Need quick answers to questions like these? The Microsoft

    Knowledge Base
    >provides a wealth of information that you can use to

    troubleshoot a problem
    >or answer a question! It's located at
    >http://support.microsoft.com/support/c.asp?M=F>.
    >
    >This posting is provided "AS IS" with no warranties, and

    confers no rights.
    >You assume all risk for your use. © 2001 Microsoft

    Corporation. All rights
    >reserved.
    >
    >Regards,
    >Dennis Schmidt
    >Microsoft Support
     
    Jay Barthel, Sep 23, 2003
    #4
    1. Advertisements

Want to reply to this thread or ask your own question?

It takes just 2 minutes to sign up (and it's free!). Just click the sign up button to choose a username and then you can ask your own questions on the forum.
Similar Threads
  1. Advanced Installer
    Replies:
    0
    Views:
    408
    Advanced Installer
    May 5, 2004
  2. quick35
    Replies:
    6
    Views:
    1,356
    quick35
    May 12, 2004
  3. Advanced Installer
    Replies:
    0
    Views:
    333
    Advanced Installer
    Jun 7, 2004
  4. Advanced Installer
    Replies:
    0
    Views:
    295
    Advanced Installer
    Jul 5, 2004
  5. Tyler Robinson [MSFT]
    Replies:
    0
    Views:
    667
    Tyler Robinson [MSFT]
    Jun 15, 2005
Loading...

Share This Page